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A FIAT RECALLS

2006 April To 2010 March Spare Wheel May Detach

by Les

[ 1 ]

Les

11:57 AM   30-Jun-18

Tuakau


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Vehicle Details

Reference : R/2011/098
Manufacturer Ref : 5564 
Make: FIAT
Model : Ducato Van
Launch Date : 02/09/2011
Numbers Involved : 8704
Build Start Date : 01/04/2006
Build End Date : 31/03/2010 

Recall Details

Concern : SPARE WHEEL MAY DETACH
Description : The spare wheel located under the vehicle may become detached from the vehicle.
Remedial Action : Recall the vehicles that are likely to be affected to replace the spare wheel lifting and securing mechanism.
Vehicle Id : ZFA25000001000371 to ZFA25000001789440

2011 September To 2011 September Rear Axle

by Les

[ 1 ]

Les

11:54 AM   30-Jun-18

Tuakau


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Vehicle Details

Reference : R/2011/139
Manufacturer Ref : 5593 
Make: FIAT
Model : Ducato Van
Launch Date : 24/10/2011
Numbers Involved : 8
Build Start Date : 01/09/2011
Build End Date : 30/09/2011 

Recall Details

Concern : REAR AXLE MAY MOVE
Description : It is possible the rear axle leaf spring retaining bolts were not tightened to the correct specification during production. This could allow movement between the axle and leaf spring. In extreme circumstances this could cause the vehicle to lose control.
Remedial Action : Recall all affected vehicles to replace the U bolts with new items and tighten them to the correct specification.
Vehicle Id : ZFA25000002079978 to ZFA25000002080736

2015 September To 2015 October Power Steering

by Les

[ 1 ]

Les

11:49 AM   30-Jun-18

Tuakau


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Vehicle Details

Reference : R/2015/217
Manufacturer Ref : 5945 
Make: FIAT
Model : 2015 Ducato with 2.3 Mjet Engine
Launch Date : 29/12/2015
Numbers Involved : 118
Build Start Date : 16/09/2015
Build End Date : 19/10/2015 

Recall Details

Concern : POWER STEERING PUMP MAY FAIL
Description : The batch number of the power steering pump must be checked and, if found to be from a faulty batch, replaced. On the faulty batches there is nonconformity of the external supply and, in certain circumstances, the power steering pump may fail causing the driver to use additional input to steer the vehicle therefore delaying the directional movement of the vehicle.
Remedial Action : Check the production date of the pump and if the power steering pump is from a faulty batch replace the pump.
Vehicle Id : ZFA25000002964887 to ZFA25000002973246

2016 February To 2017 September Intercooler

by Les

[ 1 ]

Les

07:43 PM   29-Jun-18

Tuakau


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Vehicle Details

Reference : R/2018/038
Manufacturer Ref : 6172 
Make: FIAT
Model : Ducato
Launch Date : 16/03/2018
Numbers Involved : 9904
Build Start Date : 17/02/2016
Build End Date : 13/09/2017 

Recall Details

Concern : INTERCOOLER SLEEVE MAY DETACH FROM THE THROTTLE BODY
Description : The intercooler sleeve may detach from the throttle body. The engine management warning light will illuminate and a loss of power may occur.
Remedial Action : On affected vehicles replace the current retainer with a new version to ensure the sleeve connection between intercooler sleeve and throttle body.
Vehicle Id : 02A81370 to 02F64300

Other Vehicles Affected (Click the vehicle to perform an extended search)

2016 February To 2017 September Recall for EGR Pipe

by The Sutherlands

[ 7 ]

The Sutherlands

05:03 PM   12-Dec-17

Auckland

If you have a UK import and your VIN number is between 02A59559 and 02F21177 and produced from 17-2-16 to 14-9-17 then there is a recall notice for a POSSIBLE faulty pipe which could damage the alternator resulting in a loss of battery voltage and potentially a loss of power. According to the UK DVLA website there are 1336 Ducato's affected. As this is a more serious recall, then it would pay to have your Ducato checked. Not sure if Fiat NZ will send out a notice but some members have already arranged to have their units checked

Bman

10:07 PM   12-Dec-17

Auckland

Thanks Rob, I have checked this on the DVLA website also, copied and sent this info off to the local Fiat Dealer for advice to see if there is a Fiat NZ campaign on this recall notice and advice to have the vehicle checked.  Will let you know what they come back with.  

Bman

11:56 AM   13-Dec-17

Auckland

An update to my earlier post.  I have received advice from the local Fiat Dealer and they have advised that the recall is on the Fiat International site, and they have now asked for the recall to be loaded on to the Fiat NZ site today.  The local dealer is happy to check the vehicle, so will be dropping this off tomorrow.

Avocadopicker

11:59 AM   13-Dec-17

Katikati

Just had my recall check and work does need to be done. About 2 hours for the job apparently.

geebeealan

10:23 AM   17-Feb-18

Kaiapoi


Further Euro6 recall
There is new recall for the euro6 2.3 in addition to the EGR Pipe recall. This time it is to replace the clip that holds the intercooler to the throttle body.
"Fiat has recalled the 2.3-litre diesel Ducato van over concerns the intercooler sleeve could come loose from the throttle body.
The manufacturer says if the condition occurs, the engine warning light will illuminate and drivers will experience a loss of power.
Should the vehicle unexpectedly lose power when in use, it could increase the risk of an accident."
__________________

FIAT Forum Useful Links:

 

Just found this 

The Sutherlands

12:40 PM   17-Feb-18

Auckland

Yes-found this out last week when I took mine in for the EGR so now it takes a FULL day to replace both. Oh the joy of owning new technology ...sigh!

David Buxton

05:03 PM   26-Aug-18

Taupo

I have only just got around to taking our Chausson motorhome to Farmer Auto in Mt Maunganui for the EGR recall and the inter cooler clip recall. We've only travelled 3500 km.  The clip job was a 10 minute fix, the EGR recall will now be a 12 hour job (longer for an automatic model) because a crack was found in the EGR pipe where the existing bracket is welded on. I have been told that if just the modified bracket was put on (a 2 hour job on a manual - much longer for pan auto) the crack would eventually develop into a hole and the whole EGR unit would head to be replaced - very expensive if out of warranty.  

So if you haven't got around to these recalls I suggest you do so while under warranty. Also insist that the area around the bracket is inspected thoroughly for any cracks. 

2016 December To February 2017 Camshaft Recall

by Les

[ 1 ]

Les

06:56 PM   01-Jun-17

Tuakau



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Vehicle Details

Reference : R/2017/085
Manufacturer Ref : 6106 
Make: FIAT
Model : Ducato
Launch Date : 06/03/2017
Numbers Involved : 239
Build Start Date : 14/12/2016
Build End Date : 09/02/2017 

Recall Details

Concern : CAMSHAFT MAY FAIL
Description : Due to an error in the production process the engine camshaft may break.
Remedial Action : Check affected vehicles and where necessary replace the camshaft.
Vehicle Id : ZFA25000002D26560 to ZFA25000002D50789

2014 October To June 2015 Ignition Switch

by Les

[ 3 ]

Les

05:43 PM   17-Jan-16

Tuakau

Possible Faulty Ignition Switch

Ex English Forum

The fault affects vehicles built between October 2014 and June 2015 and there is apparently a possibility that the ignition may switch itself off while the vehicle is in motion. A new switch is being fitted and it takes about an hour to do. You can, and normally would wait for the recall notice to drop through your door but due to the risk involved, I would advise you to contact your local Fiat agent and give them your registration number. They will order the parts and arrange for you to get it done. 

The affected vehicles have chassis numbers in the range 2729501 to 2904391. 
If your chassis number does not fall within these numbers; you are not affected. 

ChrisB

02:53 PM   20-Jan-16

New Plymouth

Thanks for this Les and very timely.  The local Fiat dealer knew nothing about it but it did come up when they looked at the service requirements for our Autotrail Apache 634.  Our chassis number is within the range for the recall.  We have booked it in and are awaiting delivery of parts.

 

Note:  This is not soley X290 chassis issue.  The Apache 634 is on a X250 chassis.  It is the chassis number which is important!

 

Also, we have identified another recall that could be of interest to owners of  2015 Model Year MyRV AutoTrail Motorhomes based on Fiat Ducato II Series cab. Variants are EKS, FB, Delaware and Comanche.

 

It relates to a weld failure on the front TV bracket post.  Here are the details:

 

http://www.recalls.gov.au/content/index.phtml/itemId/1081493

 

Am not sure if this is an Australian model issue or also prevelant in all 2015 AutoTrails including those imported into NZ.

Les

09:40 AM   02-Jul-18

Tuakau

Check your Vehicle For Fiat Recall Campaign

by Les

[ 2 ]

Les

07:17 PM   16-Sep-15

Tuakau

Click on the download  

 

http://www.fiatcamper.com/en/home

 

fill in the chassis vin number that is found on the bottom of windscreen

to check on Chassis Check if their is a recall campaign on your vehicle

James

01:29 PM   02-Feb-16

Whakatane

Our vehicle has no recall campaign but it does have a service campaign. Has anyone else had this and if so, what does it entail?

COMFORTMATIC / GEARBOX

Dakota Clutch Fluid Loss

by Les

[ 1 ]

Les

02:02 PM   22-Jul-18

Tuakau

DAKOTA CLUTCH FLUID
AT NZ Facebook Post:    We were on our way back from 3 months round the South Island while on the way to Kaikoura from Christchurch we had a juddering and the engine warming light came on we were in the middle of nowhere so had no choice but to carry on .

We stopped in Kaikoura at a truck repair place but it was above them.at the same time all drive was lost would not select a gear we ended up transporting it to the ferry where they had it towed on and towed off in Wellington we slept in it overnight at the ferry terminal and a transporter arrived early and took us to the repair garage Gazley motors who are agents for Fiat in Lower Hutt.

They found that the reservoir for the clutch gearbox actuator had drained of fluid they topped it up and bled the system and all came back to normal. They sent us on our way and so far it’s stayed good

 

Comments:

 
-  There was no obvious answer for the fluid leak
-  then that is a real worry

 

Comfortmatic gearbox manual

by geebeealan

[ 1 ]

geebeealan

12:55 PM   25-Jan-18

Kaiapoi

http://autotrailusers.nz/ForumFiles/1011/Comfortmatic%20250502064.pdf

 

found this the other day may be of help 

Fiat Ducato, Euro 5, 2.3L 150BHP comfortmatic gearbox failure

by Twilight

[ 1 ]

Twilight

06:23 PM   03-Aug-17

Auckland

Our new (reg. March 2017) motorhome gearbox failed on our homeward trip - total ODO distance 2700km.  Symptoms were initially uncommanded slipping out of gear to neutral. In stop/go traffic, the vehicle started surging (constant RPM but a jerky ride in low gear). Then there was the noise (not the truck beside us!) though we still had power to the wheels and were able to get off the motorway.....stress!!!!!!!!! .  There were no warning lights showing. The rest of the trip home was on the back of a truck.  Fiat Roadside Assist didn't want to know about us because it was an 'import'? (bought new from our local RV yard which sells new Auto-Trail motorhomes). 

 

A new gearbox was required but had to come from Italy - overall the 'fix' took almost exactly a month which in hindsight was quite a quick-fix.  The gearbox failure was apparently because on insufficient/no oil in the gearbox at the time of construction/assembly/whenever, but before we took possession.  Though I was told by the RV yard this was the first time that they had heard of a gearbox failure, I have subsequently been told through another source (unverified) that there have been at least 7 others locally.  We still think my new motorhome is great.

Dont hill hold with automatic gearbox

by David Buxton

[ 1 ]

David Buxton

08:23 PM   30-May-17

Taupo

I have recently had this advice from Auto-trail UK:

 

We have had issues with the "Comfortmatic" gearbox, as customers treat it as a true automatic (torque converter) but in reality, it is a sequential manual. Customers can hold vehicles on a hill using the accelerator, rather than applying the handbrake and then this cooks the clutch. You might want to pass this warning to your members, as in hilly areas it can be a common problem. The X290 chassis has some major improvements over the X250, particularly on noise and preventing water getting into the engine bay area.

 

Another comment regarding Fiat chassis being used for motrohomes:

 

Whilst Fiat are a large automotive company making 1500 Ducato's a day, they also have some quality / warranty issues. Some of the biggest complaints we have had are fuelled by the vehicle starting life as a commercial vehicle and then being transformed into a $80k motorhome, where expectations are understandably higher. Commercial vehicle customers only have a problem if the vehicle stops and then a replacement can be hired, as you know with a motorhome it is not so easy.

Auto gearbox and brake warnings at last fixed

by David Buxton

[ 2 ]

David Buxton

01:47 PM   02-Mar-16

Taupo

We have been plagued by brake warning problems from new for the last two years. At last, they are fixed - we hope!

Intermittently, when we lightly brake down hills or coming to an intersection or up behind a slower vehicles, we get a chirp from the dash and either see a gearbox symbol or 'hill holder unavailable - EPS disabled'. If its the gearbox symbol the engine power cuts to 'crawler mode' - no more than 2000 revs and 2nd gear; then if the engine is swiched off it wont start - just get 'depress brake pedal' on dash. All very annoying. (a tip we learnt at the last rally in Levin was to hold the key in the start position and after 20 or so seconds the computers reset and it starts -wonderful).

Over the past two years we have had the brake switch replaced 3 times, the wiring harness between the brake switch and brake computer unravelled and checked for damage and a new brake computer installed - all uder warranty thank goodness but required a 350 km round trip to Tauranga each time (the nearest Fiat dealer at the time)

When the problem occurred in Wanganui the dealer there noticed that it required a reasonable push on the brake  pedal to activate the brake lights and suggested that the lighting computer and the brake computer were 'arguing' as to whether the brakes were on or off, became confused and shut down the motor. He had earlier found this problem in a Fiat car. I checked this out with the cruise control - sure enough touching the brake pedal didnt cancel the cruise control and got an error message saying I was braking and accelorating at the same time!

Installation of a third brake switch seems to have fixed the problem - hopefully.

After carefully noting the movement of the seond bake switch through its plastic casing our Fiat dealer in Tauranga also noted that it wasnt seating back properly and 'telling' the computer that I had finished braking.  There's several contacts in the brake switch and all must work properly for trouble free motoring.

There are 6 computers in our auto Fiat and they constantly 'talk' to each other and if they 'argue' probolems occur.

The Sutherlands

11:23 AM   06-Mar-16

Auckland

Goodluck-nothing like the electronic gremlins to really ruin your day. Interesting note on the UK AT Owners web site saying Fiat have now admitted they have a problem with dash board lighting!

COMFORTMATIC GEARBOX FAILURE 3 LITRE

by Les

[ 1 ]

Les

01:39 PM   29-Oct-15

Tuakau

Check Transmission Light

SomeThoughts

 

1....Additional Earth strap.---- Chassis to Gearbox

2....Check Wiring Loom----Damage under dash or water corrision to wiring

3....Replace Alternator...Could give irregular power supply can cause all kinds of problems

4.... ... an unexplained computer alarm light which was discovered was, unknowingly, caused by putting my foot on both the accelerator and the brakes ...

 

 

Click on the Link

http://forums.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/3-0-comfort-matic-gearbox-failure/34325/

 

The motorhome was less than a year old with 3000 miles on the clock. For no apparent reason it started dropping out of gear and into neutral. Sometimes it would go back into gear and sometimes not. Sometimes we were stranded with no drive whatsoever. Over a period of two months and 300 miles, two garages had a go at resolving the problem but to no avail. I was harboring bad thoughts about the Comfortmatic gearbox.

Finally the problem is solved and it is nothing to do with the Comfortmatic box after all. It seems that when the engine heats up, the wiring harness below and behind the dashboard, (above the bonnet hinge around the offside headlight) expands and shorts out against the wiper motor arm. It just happens that the affected wire is a link that disengages the gearbox. The garage only stumbled across it by pushing on the wiring harness and by doing so, selected neutral! Not something the computer can diagnose.

This occurred in the presence of a Fiat technical guy who claimed to have never encountered such a problem before. Which is unfortunate because a friend with a manual gearbox has experienced something similar. It showed up as an engine misfire when the wiper motor was in action. And there are other such instances on the Internet of wiper motors abrading the wiring harness. One would like to think that all of this must surely have been logged by Fiat on to some database and made available to their technicians.

The wiring harness has now been re-routed to avoid any future contact with things abrasive.

Another wiring damage fault

This gave similar spurious faults to the OP's (though nothing to do with Comfortmatic) and in a period of dry weather we happily covered 700+ miles fully believing that a new earth strap had fixed the problem, until the next damp, cold spell brought the fault back. Water Ingress

If you don't fancy DIY cutting into the wiring looms yourself then find a specialist auto-electrician who can load test each individual wire. I believe that the good ones have special 'clips' to attach to all of the vaious plugs on the looms.

 

ENGINE MECHANICAL

Diesel filling

by Kennet

[ 2 ]

Kennet

01:10 PM   25-Aug-18

Whangarei

Hi All

I cannot open the key operated diesel cap on my recently purchased 2014 Tribute. I insert the key, turn it  but it will not open. Any one can help it would be most appreciated. 

Mike & Chris

01:37 PM   25-Aug-18

North Canterbury

Presumably the cap just rotates freely? Hold the cap so it can't turn then turn the key, the cap should now not rotate freely, it should undo... if it doesn't work then it's probably broke.

D.P.F. FILTER

by Les

[ 1 ]

Les

06:16 PM   18-Jan-18

Tuakau


Diesel Particulate Filter (DPF) 

Detailed below is important information outlining the function and features of the Diesel Particulate filter which all members of your team need to be aware of. 

Diesel particulate filters are becoming more commonplace on diesel engines, particularly sizes 2.0L upwards. This is in order to reduce the exhaust emissions as required by European legislation. 

The prime reason for a DPF is to reduce particulate matter entering the atmosphere. Particulate matter is found in the form of soot, which is produced during diesel combustion. The DPF traps most of the soot which would normally travel down the exhaust and into the atmosphere. The DPF can hold a certain amount of soot, but not a huge quantity and therefore it needs to go through a process called ‘regeneration’ in order to clear the soot loading. When the soot goes through a ‘regeneration’ process it will be converted to a much smaller amount of ash. The ash is non-removable. There are two types of ‘regeneration’, passive and active. 

During long motorway journeys, passive regeneration will occur. This needs no intervention from the engine control unit. Due to the raised exhaust temperatures on a long journey (temperatures between 350 and 500°C), the procedure occurs slowly and continuously across the catalytic-coated (with platinum) DPF. The catalytic-coated DPF is situated close to the Engine, therefore the exhaust gas temperature is high enough (500°C) to ignite the soot particles. Due to this soot is burned-off and is converted into a smaller amount of ash. 

Active ‘regeneration’ is when the ECU intervenes when the soot loading in the DPF is calculated to be 45%. The procedure lasts for about 5 – 10 minutes. Specific measures are taken by the ECU to raise the engine exhaust temperature to above 600°C, these include switching off the exhaust gas recirculation and increasing the fuel injection period to include a small injection after the main injection. The soot particles are oxidised at this temperature. 

The ECU will trigger a regeneration process, if for some reason this is aborted, ie. customer slows down, stops etc, the process will be resumed when regeneration conditions are once again met, above 60km/h (38mph). This will continue for 15 minutes. 

If after 2 attempts of 15 minutes, a successful regeneration has not been possible, the loading will increase. At 50% soot loading, the ECU will continue to maintain maximum exhaust temperatures of 600°C to 650°C to cause a regeneration process. The system will try to run a regeneration process for 15 minutes. If unsuccessful, the system will repeat this process for a further 15 minutes, if still unsuccessful, the DPF light on the driver display panel will then be lit. 

The owners handbook states, the DPF symbol lights up to indicate that the diesel particulate filter has become obstructed with soot due to frequent short trips. When the warning lamp comes on, the driver should drive at a constant speed of at least 60 km/h for about 10 minutes. As a result of the increase in temperature the soot in the filter will be burned off. If the DPF symbol does not go out, the driver should contact an authorised Volkswagen repairer and have the fault rectified. 

At 55% soot loading the DPF light is lit on driver display panel. At this point the customer should follow the advice in the handbook. If they ignore this information and continue driving the vehicle until the soot loading reaches 75% without successful regeneration, additional warning lamps will light up. At this point the customer will also be complaining of lack of power, etc. 

At 75%, regeneration is still possible with the use of the VAS tester. Only when the loading is above 95%, is it necessary to replace the DPF unit. 

Operating Status System Response 

45% DPF Load Level 1 

Mechanical Problem Check Engine Light

by Les

[ 1 ]

Les

09:04 AM   29-Nov-17

Tuakau

Autotrail Owner..........................................................................................................................................................................

In case you, or anyone else is interested, I recently had an issue with my Apache become increasingly difficult to start. New battery appeared to sort that out, only to get down to Amberley [from Nelson] to have a warning icon show on dash plus message to “check engine”!!!!! Woman travelling on own – panic – check engine for what?? Was setting out on a 2000km trip – thought I had done all the right things in preparation for trip away. On a Sunday – of course!

AA man with computer to rescue – off to auto electrician the next day. Was a build up of carbon in the throttle housing/hub [or what ever you men call it] cleaned 1-2mm carbon away, only $85 bill and van has not missed a beat since.

IMPORTANT NOTE Fiat Ducato Euro 6 Engine Oil

by Les

[ 13 ]

Les

05:33 PM   30-May-17

Tuakau

Fiat Engine Oil Euro 6 IMPORTANT NOTE

 

 

 

I have been trying to source top-up engine oil for the Euro 6 engine and this has been quite interesting. The oil is fully synthetic which of course equals expensive. I have tried to match the specification with oils available and came across what appeared to be a major error. The Fiat Handbook page on Fluids and Lubricants (page 329 in mine) states the oil is SAE 0W-30 ACEA C2 with the specification shown as being 9.55535-S1. This being manufactured by Petronas and named Selenia WR Forward. In talking to Petronas and Castrol I have ascertained that the S1 is ascribed to a Euro 5 engine and NOT Euro 6 and is not recommended for the Euro 6 models. I have spoken with Fiat Customer Service who confirm that the oil required for this engine is SAE 0W-30 ACEA C2 with a specification of 9.55535-DS1. They accept that there is a misprint in my Handbook and showed some concern over this. They have escalated the issue to the powers that be who are concerned with the production of the handbook and expect there to be a correction issued via  a Service Update through Fiat Professional agents. I have also been warned that these engines are liable to use a half litre of oil every 600 miles and therefore a close watch needs to be kept on the engine oil levels.

I am unsure how many members already have Euro 6 vehicles but as more purchase new models hopefully they will pick up on this issue. I am sure that it will take months for this to appear in new Handbooks, mine is dated 02/2015 and came with a 2017 model, meanwhile owners and presumably maintenance engineers may well be filling up with incorrect fluids.

 

UPDATE 07/05/17

Just thought that you might be interested to know that the saga with Fiat continues.

Fiat Customer Services came back to me to confirm that the correct oil for the Euro 6 engines is SAE 0W-30 ACEA C2 with a specification of 9.55535-DS1 entitled Selenia WR Forward. I asked the source of their confirmation and was told that it was from the Fiat Handbook. Having emphasised that this was not in my handbook they conceded that the handbook was out of date. At the bottom of the last page of my handbook there is a Print Number : 603.99.772 – 05/2015 – 1st edition despite being shipped with a 2017 model. It was suggested that for the up to date version I should refer to the internet to which I responded that this was unacceptable and potentially impossible if I were located on a campsite with no signal or communication. The correct handbook for Euro 6 models is Print Number. 603.91.187 – 03/2017- 3rd edition. On investigation I found that the 2015 handbook was ascribed to all cabs up to November 2016 and suddenly changed to the 2017 version with December 2016 models. I have also established that the latest 2017 Auto-Trail and also Swift models continue to be shipped with the 2015 handbook – someone seems to have a job lot of these with little concern to the end user. I wonder how many other incorrect references appear in the earlier version??

 

Having remonstrated with Fiat, who refused to send me an updated version, they advised that I spoke with my dealer or the local Fiat Professional garage to come to some agreement as to how a current handbook could be made available!! I understand that the potential cost to acquire the correct handbook is £20 + VAT. You will not be surprised to hear that I will not be paying that!!

With thanks to Bryan Steiner for this information

Mike & Chris

12:36 PM   25-Jul-17

North Canterbury

Hi

 

Related to the first part of Les's post above.

 

Because I do my own maintenance I have been looking for a suitable oil in a mainstream brand (not Selenia). Shell have replied to my query with the following recommendation which meets Euro 6 Fiat engine specs and appears to also be ok for Euro 5 which my 2015 model is. The specification GS1 and DS1 refers to gas and diesel as opposed to the Euro 5 spec which was just S1... the grade has changed from 5W-30 to 0W - 30. 

 

http://www.shell.com/motorist/oils-lubricants/helix-for-cars/helix-fully-synthetic/shell-helix-ultra-ect-c2-c3-0w-30.html

 

It is available from Tyreline, the Shell Oil distributors in 20 litre pails, LubeSales@tyreline.co.nz so should be enough for a couple of changes plus top-ups.

 

Mike

Peter McCormack

10:48 AM   30-Jul-17

Queensland

Penrite has a very good site that allows to enter your vehicle details and it gives you the recommended oil.  For my 3 litre Engined Delaware,it recommended Enviro+ 5W-40.  Penrite also recommends using a DPF (Diesel Particulate Filter) fuel additive.  The reason for this is that using the wrong oil can cause the DPF to clog and damage the engine.

 

Peter

Mike & Chris

03:59 PM   16-Oct-17

North Canterbury

Further to this thread and probably only of interest to those doing their own maintenance. I bought an oil filter for my 3.0 litre Dakota last week from Euromarque in Christchurch and it cost $70.63 not including a new sump plug washer which cost an additional $8.17... not the plug, just the washer.

 

The original filter is an Iveco 2995655 (not surprising as it is after all an Iveco engine) but I couldn't see it until I removed the splashguards... have just had a quote from NZ Trucks, the Christchurch Iveco service agents for the same original Iveco filter of $48.22... next time!! 

Avocadopicker

04:07 PM   16-Oct-17

Katikati

It would be interesting to know what is the equivalent (maybe the same) for the 2.3L Euro 6 engines.

UK KIWI

09:57 PM   02-Dec-17

Canterbury

Hi all, I have recently collected our imported 2017 Tracker from Tauranga and need to know where to source the correct top-up oil for the 2.3 Ducato Euro 6 engine. With just 1500kms on the clock the instrument  gauge already suggests there has been  some oil consumed. I have read everyone's comments but I'm still no clearer as to what NZ oil company sell the correct grade in small 1 to 2 litre packs. Hoping someone can advise me. 

Bman

10:18 PM   02-Dec-17

Auckland

Hi, we have a Tracker, 2017, Euro 6.  We have been informed by the local Fiat dealer that there is a known oil sensor fault reported with some of these 2017 models and that you may need to monitor this and have the sensor replaced. We are looking to purchase the correct specified oil directly from the Fiat dealer in order not to void our NZ warranty.

UK KIWI

08:04 AM   03-Dec-17

Canterbury

Thanks Bman, I'll make enquires with the local Fiat dealership.

Les

09:37 AM   03-Dec-17

Tuakau

Hi,

I carry of 2 Litres of oil Brought from REPCO......PENRITE Enviro + Full Synthetic  C - 2   0W --30  5 Litre

Les

The Sutherlands

02:20 PM   03-Dec-17

Auckland

Hi  Bolen

We also got struck with the faulty oil sensor on our Tracker  which took a considerable amount of faffing around for us and the Fiat agent before it was replaced and it appears we may now have a faulty "Check Engine"  sensor as well, this one has come on twice in the last 300k but goes way after a short period. We were away this weekend and it came on just before we left and went off on the journey home. I think Fiat may have done some considerable over engineering on these new Euro6 engines with sensors on every gizmo- Cheers Rob

 

Bman

05:02 PM   03-Dec-17

Auckland

Thanks Les for the Repco tip。  Very good to know。

Hi Rob, yep agree some faffing around.  Havnt had the “Check Engine” light come on yet.  It does appear that way, sensor warning lights for Africa for everything :-).  The amber/red oil light hasn’t come back on lately, but the oil level gauge that displays as soon as you turn the ignition to on has variable reading.  This morning it was displaying down low by one bar from maximum.  Drove for about 40 mins, paused, and then started up again and the oil level gauge was displaying maximum full.  The oil dip stick also shows full from what I can tell.  Must be a Fiat quirk......inconsistent/variable readings....so am left with that uncertain feeling....

 

One thing is for certain, really loving the brilliant weather we have been having.  Long may it last as we plan to get out and about in the Tracker.  Cheers, Bolen

UK KIWI

11:44 PM   03-Dec-17

Canterbury

Thanks for the info on Repro as a supplier Les. I had a similar experience with the variable oil level gauge during my travels today. Figure I'll resort to keeping an eye on the level using the stick but carry oil on the off chance. Your responses have been great. Grant

Beetle2

01:17 PM   01-Jan-18

Christchurch

We have an Autortrail Imala 730 bought new from Auckland Motorhomes via Nelson in October 2016. How do we tell if we have a Euro 5 or Euro 6 engine please. The plate under the bonnet has "MOTORE F1AE3481E' AND "VERSIONE 250GNAAU GYC1" .  Handbook supplied is print no. 603.99.772 - 05/2015 which has specs for both Euro 5 and Euro 6 models - the same handbook referred to by Les in the first post on this topic (Engine Oils). 

 

Since posting the above, I have found the answer to my question (p.264 of aforementioned manual). The "Motore F1AE3481E" is listed as 150 Multijet which is NOT Euro 6 so I assume Euro 5. The question came up as i need to top up the engine oil. I'll leave this posting in case it helps someone else. Cheers, Martin

Oil capacity

by Grant and Gail

[ 7 ]

Grant and Gail

11:12 AM   04-Apr-16

Christchurch

Hi. Can anyone provide the quantity of oil and type for 2014 Ducato 3 litre.

Its not in any of my documents and I've tried googling to no avail.

Also is 45000 km the correct distance to change oil and filter? Seems a lot of k's.

Any help is appreciated.

 

J&D

01:00 PM   04-Apr-16

Leeston

Hi Grant. Your 3.0L will take 7.5L with an oil filter. Always check the dip stick after the engine has run.

Use a good Quality full Synthetic oil and for a camper I would recomend 10,000Km intervals 

 Some European late model diesels recomend 30,000 Km drain intervals,with full synthetic

oils. I run my fleet to 20,000Km to be safe.Sounds like a lot I know, but the late CR diesels are very clean

engines and  the modern oils are certainly up to these distances.

Most Campers are parked up during winter so it makes sense to change at 10,000Km

Hope this is of some use.

CHeers John

Mike & Chris

01:23 PM   04-Apr-16

North Canterbury

Hi Grant

 

From my manual and other sources... the correct oil is Selenia WR PE fully synthetic 5W - 30. Selenia is always reccommended for Fiat, Alfa etc because they own the company. Not even sure if it is available in NZ but I have always used Shell Ultra in the Alfa and will continue to do so in the Ducato when the time comes... would also be happy with Castrol Edge or similar quality fully synthetic oil. According to the manual the 3 litre engine takes 8 litres of oil or 9 with a filter change. As for the service interval, the manual says 24 months or within the range 20,000kms, 30,000kms or 40,000kms depending on the severity of use and conditions. For my use, I will probably be governed by 24 months. Although I always do my own servicing, to preserve the warranty I will have the first service done by the Fiat agents in Christchurch... saving up for it already!!

 

Regards

Mike

Grant and Gail

09:05 PM   04-Apr-16

Christchurch

Hi John and Mike. My Fiat is coming up to 30000 km and I'm not comfortable with leaving it to 45000 km so I will get it done in the coming spring as we don't use it over winter. I thought about using Euromarque but as it is more than two years old it is out of warranty so I thought I would save some money and either do it myself or use oil changers.

 

Still confused over volume as John says 7.5 litres and Mike 9 litres with filter.

 

Many thanks 

 

Grant

Mike & Chris

08:39 AM   05-Apr-16

North Canterbury

Hi

I can only quote the supplied Owners Handbook, page 316... 8 litres in the sump and 9 with a filter change. The 3 litre engine holds considerably more than the smaller versions. Shell Oil website also states 9 litres.

 

Mike

Grant and Gail

08:03 PM   05-Apr-16

Christchurch

Hi Mike,

Thanks for clarifying.

Regards Grant

 

Robert

04:38 PM   01-Aug-16

Dunedin

Hi.

our 2011, 130 multijet motor, 2.2 litre takes 6litres of oil and that includes the oil filter, the book for my model says 7litres, but have always only managed to get 6litres in.

I have always used the selenia-wr-pe-2  5w30 but it is expensive.

would be interested in what other full synthetic oil could be used. There must be an equivalant oil spec to the selenia?

X250 3L Oil Leak

by Avocadopicker

[ 2 ]

Avocadopicker

02:53 PM   29-Jan-16

Katikati

I noticed oil dripping from around sump pan area (covered by plastic shroud). Farmer Autovillage in Tauranga diagnosed a loosened banjo union on pipe supplying oil to turbo unit. They managed to change copper sealing washers and torque it up again - Fiat warranty allowance is 1.9 Hours - all fixed under warranty but a bit of a worry on a 16,000km engine. Can't speak too highly about the Farmer Autovillage service.

RSUP

09:02 PM   26-Jun-17

Taupo

I totally agree Farmer AutoVillage is 2nd to none with regard to service and customer relationships

Turbo charger actuator solenoid replacement

by David Buxton

[ 4 ]

David Buxton

09:37 AM   17-Feb-15

Taupo

Earlier this year I received a letter from Fiat UK saying I need to get the turbo charger actuator solenoid valve replaced - it's for all 2.3 150hp and 3.0 180hp JTD engines. I phoned our nearest fiat dealer (in Tauranga two hours drive away!) and they had to get the part in. It's now replaced and the service manager told me it's been modified so that rain water coming down into the engine department and wetting this turbo sensor is now been shifted out of the way of the water. Reminds me of the discussion we had at our last rally whereby water getting onto the engine due to a lack of windscreen sealing and blocked drains causes problems with engine and lighting electronics. I wonder why Fiat hasn't fixed this design problem.

John_2

10:11 AM   04-Feb-17

Wellington

Hi David, Do you know if all Fiat 150's are turbo ?

Thanks,

John.

 

 

David Buxton

10:42 AM   04-Feb-17

Taupo

To my limited knowledge, "yes". A few members have reported a big loss of power when their turbo dies so I believe all the Autotrail engines require a turbo to enable full power to be delivered. 

Boltman

02:25 PM   04-Feb-17

Whangarei

Yes they are gutless without turbo. When mine went I couldn't take it home until fiat imported the new solenoid as I couldn't drive it up the hill to our house.

P0638 Throttle Actuator Control

by David Buxton

[ 2 ]

David Buxton

10:16 AM   13-Jan-15

Taupo

Les sent me this from the Fiat Forum (http://www.fiatforum.com/ducato/307773-p0638-throttle-actuator-control-range.html) - it may be of interest to some of our members I have a motorhome built on a 08 reg 160multijet Maxi Chassis which has now covered about 15000 miles. While recently on holiday in Germany the engine emission fault light came on although I felt no other effects. I tried disconnecting the battery but the light persisted and has remained on over the last 1000 miles of my return journey, again with no other symptoms and no change in power or fuel consumption. A local garage has managed to interpret the fault as p0 638 but know no more about it......What does this mean and who should I turn to?

Les

10:36 AM   10-Sep-15

Tuakau

                                     

 

  Old Left            New Throttle Body                                       Water ingress Damage on Throttle Actuator

Throttle Body Fault P0638

assuming that you have not reached the stage yet whereby a huge quantity of black smoke is emitted from the exhaust while the engine is running badly and losing power; you can relieve the symptoms by removing the right hand pipe that is pushed onto the solenoid valve. This valve is bolted to the rear of a plate that is underneath the windscreen scuttle and extends 6 inches down towards the engine. This is always worth a try if you are in a mess but needs to be regarded as a temporary fix only. 
This solenoid will be getting quite hot because it is having to do a lot more work than it normally would, and will almost certainly need to be replaced once the throttle body is attended to. They just wear out. 
The test for the throttle body is to remove the rubber pipe on the left hand side so that the metal flap inside the throttle body can be reached with your fingers. If it moves very freely and returns unaided to the position that it was before; you may be lucky and it might be alright. If it is even slightly 'sticky' in operation or is stuck or does not return it is broken and will need to be replaced. 
The initial units fitted from 2006 were brittle and did not last long. The pivot for the flap was attached in a very weak manner to the actuator (motor drive) and broke frequently. The later revised devices were not much better until 2009 when a completely new and much more substantial unit was offered (and fitted at the factory after September 2009). The only problem with this one is that the electrical plug is incompatible with the earlier loom and requires an extortionately expensive converter lead.
This kind of throttle body will not be improved by 'cleaning'. This is an absolute waste of time since the device is normally not just sticking, but broken. 
If there seems to be nothing wrong with the throttle body you should go straight to the solenoid valve and replace that. The bobbins used to fix it to the metal plate often break so you may need a couple of those too. Don't forget to remove the little exhaust part from the bottom of the valve and fit it to your new one. The plastic plugs that are inserted in the new one MUST be removed, and there are 3 of them. Make careful note of which of the two pipes goes to which side! On the 2.3 engine they cross over each other, and on 3.0 engines they don't! This though is a job that you might wish to try to do yourself. 

FIAT SERVICING & ANNUAL COST

Winger Hamilton First Annual Service

by Les

[ 1 ]

Les

06:25 PM   09-Jul-18

Tuakau

Happy with Service

Cost $630, No fuel Filter this time.

Servicing Cost !!!

by Les

[ 1 ]

Les

10:47 AM   24-Jun-18

Tuakau

FIAT SERVICE INTERVAL & COST

AT NZ Facebook Post: 

 

Hey guys what kms have you been told to get a first service check done on your new Auto-Trails... before anyone asks I have read the warrantee manual from Auckland Motorhomes. Just curious to hear what you have actually done. 

 

Comments:


-  I had it serviced at AA on Hewletts Rd Mt Maunganui after 9000 miles.

 

-  I will be getting yearly servicing.


-   We do the same


-  It's every 2 years here in the U.K.

 

-  Ours 18 months old 6000 km just had serviced as were told needed Serviced yearly for warranty purposes

 

- Ours was done at 18 months 19,000 km at Fiat dealer in Tauranga, from memory it was around $500.00

 

- Just got my Tracker FB serviced at Brent Body Prestige in Palmerston North (Fiat Agents). 28000km. I get it serviced yearly as per Fiat service schedule. They told me all the filters would need to be changed 30000km intervile. got the bill $911.00 ouch!!! Might go mileage service next time. They did a good job though but $150 for fuel filter????

 

-  It cost me $900+ when I got my done last year at Brent body.

 

-  I was advised to get a service annually no matter what the mileage so went to Simms at Botany by appointment and had a full service done for $688.

Another thing they look up the vehicle in their system and carry out any recall updates . All good for peace of mind.

Christchurch Ducato Servicing

by Beetle2

[ 2 ]

Beetle2

11:13 AM   13-Nov-17

Christchurch

In the Technical notes email (of Novemeber 12) from the recent Waipu Rally, it is stated that the Christchcurch Fiat Dealer (presumably Euromarque?) will no longer service "large motorhomes" due to space issues. Has anyone found an alternative close to Christchurch please? 

Mike & Chris

11:33 AM   13-Nov-17

North Canterbury

Hi

It would be worth discussing with "NZ Trucks", they will have the size capability and are the local authorised Iveco service agents so they will be familiar with the engine. They have a new facility in Brydone Road off Shands Road, Hornby... no knowledge of their servicing/repair but recently bought some spares there and they were very helpful.

 

http://www.nztrucks.co.nz/branches/christchurch/

Fiat Service Auckland

by Richard & Kay

[ 18 ]

Richard & Kay

09:00 AM   30-May-17

Auckland

Has anyone used Wingers North Shore for Fiat service? They are listed on the Fiat website as service agents even though they don't appear to sell them .

We live in Orewa and it would be so much easier to get there than Newmarket in morning traffic.Maybe we should move to Tauranga given the excellent reports on Farmers Autovillage 😇

Bman

01:14 PM   30-May-17

Auckland

Hi RIchard, I have been informed that the Fiat dealer in Newmarket may be limited in accommodating larger motor homes due to limited space at the dealership and was recommended to use the Fiat dealer [same owner as the dealer in Newmarket] in Botany.  I have used the Botany Fiat dealer for a warranty issue, and they were efficient and had tonnes of space to park when you arrive.  Might pay to give them a ring before you go?  By the way is this your first service under warranty and at what mileage and is this annual?  Curious as I am not clear when to take mine in for its first warranty service.

Richard & Kay

02:30 PM   30-May-17

Auckland

My first service . Fuat servicing appears to be 45000 km. The dealer suggested annual at this stage to get the upgrades. Warranty like the dealer is a bit vsgue😬

The Sutherlands

04:45 PM   30-May-17

Auckland

The service interval seems to be a vexed question for many on this forum. The Scheduled Servicing Operating Plan covered in my manual clearly states that the first service is due at 42k. I have no reason to disbelieve this advice.It does say that if the vehicle is being operated in severe or dusty conditions then a service should be considered earlier. Warranty repairs are of coarse another issue. For me 42k may take some time to achieve so a oil change at 20k will be done through a Midas or similar outfit. I know I dont need to do it but old habits die hard

Richard & Kay

05:24 PM   30-May-17

Auckland

Thanks for that . That's what I understood from the manual.Finally got hold of Wingers and they only service cars as they have a low workshop. My typo . It is deifinitely 42000km

Chris Gaelic

05:43 PM   30-May-17

I used Andrew Simms in Newmarket for my initial service, and their Botany branch for all subsequent services and repairs. Newmarket was tight on space, but they could handle it. There is more room at Botany, and they have a lot of motorhomes in their yard at any time, so are logging plenty of experience. You do need to book in advance.

Richard & Kay

06:07 PM   30-May-17

Auckland

Thanks for that . That's what I understood from the manual.Finally got hold of Wingers and they only service cars as they have a low workshop.

Nick & Karen

06:39 PM   30-May-17

If you are looking at the 40,000km services intervals in the hand book, it is written for a commercial Ducato not a motorhome. Farmers Fiat recommend every 12 months as motorhomes don't do the mileage of a commercial vehicle. 

The Sutherlands

08:21 PM   30-May-17

Auckland

Well, not sure about that, but the Official Fiat Professional Motorhome web site clearly states that servicing is at 48k or 2 years for Euro6 engines. I think I will go with their advice-they make 'em

Bman

09:46 PM   30-May-17

Auckland

Thanks all for your helpful feedback on servicing intervals etc.  This has also prompted me to recheck the Fiat maintenance manual [for Australia & NZ] that was given to me, entitled "Fiat Ducato campers" and I now note that it quotes service intervals for travel of LESS than 40,000km, that a service interval is recommended every 12 months as other fluids need to be checked/topped up.  It appears that there is inconsistent information out there on the Fiat service intervals judging by this forum and we seem to have different information given in our Fiat manuals too.

Chris Gaelic

10:10 PM   30-May-17

Andrew Simms in Newmarket made it very clear that it was 42k or 12 months, whichever comes first, for a Euro5 engine. So, from memory, we had our first service done at 12 months when we only had around 20k on the clock. If you don't have it done, then you might be faced with warranty issues. And, it's not cheap - I think we ended up paying around $1,200.

The Sutherlands

09:52 AM   31-May-17

Auckland

Of coarse vested interest groups like dealers will tell you that, they relieved you of $1200. Remember your warranty is only 2 years anyway so service v warranty doesnt come into it. Stick to the Fiat recommended schedule and save yourself some money. If you really feel the need to get an oil change before the 42k get a cheap oil changer to do it. And if your really concerned about recalls and up dates then there is a section on the Fiat website where you can type in your VIN number and it will tell you if there is anything that needs doing. I did last night and mine was clear

Richard & Kay

02:13 PM   31-May-17

Auckland

Thanks for all this information. One more question. Does anyone have the link to Fiat for the vin search for updates.I mus the getting old and senile as every site I go to tells me everything except the vin information.

The Sutherlands

03:12 PM   31-May-17

Auckland

I have just tried to get you that but it appears the Fiat camper website is down. I will check again tonight and send you the link. Funny but some service centres that I have spoken to dont know this service exists from Fiat

Richard & Kay

06:44 PM   31-May-17

Auckland

Thanks 

The Sutherlands

08:17 AM   01-Jun-17

Auckland

www.fiatcamper.com/en/home This should do it. Its a funny site things seem to do vanishing acts and then re-appear. I am on the site now and found the Chassis Check window under the moving banner

Richard & Kay

03:26 PM   03-Jun-17

Auckland

Thanks . Success at last and everything is ticked green. With only 4000 km in the first year , I am loathe to,pay for whole service , particularly as there are no updates to be had. 

Laurie & Diane

04:54 PM   07-Aug-17

Auckland

I contacted Fiat New Zealand who forwarded me the service information and they advised the service requirement  is 30000miles (45000kms) or 24months. However if the vehcle is  only city driving it is 12 months. 

Fiat Ducato service in Nelson?

by Georges

[ 3 ]

Georges

06:34 AM   19-Sep-16

Blenheim

anybody aware if this is possible now?

Nick & Karen

06:42 AM   19-Sep-16

Fiat list Huston Prestige in 153 Rutherford street as a service centre

Georges

03:05 PM   21-Sep-16

Blenheim

Just phone Nelson Houston Prestige car ( New Fiat dealer in Nelson) . They wont be able to service the Ducatos before another month or so. They are expecting some gear and computer programs to be able to do that.

Fiat service

by Onlinesteve

[ 7 ]

Onlinesteve

11:18 PM   12-Jun-16

Cromwell

Back to the North Island for winter. Our imported 2014 Delaware has done 37000km and due for its 1st service. Any recommendations and approximate costs. We will be in Hawera and Gisborne with our daughters but also visiting the Far North and Bay of Plenty. 

Avocadopicker

06:19 PM   11-Jul-16

Katikati

Farmer Autovillage in Tauranga were excellent when doing our 1st service on 2014 Delaware.

Onlinesteve

07:19 PM   11-Jul-16

Cromwell

Thanks Avocadopicker

RSUP

08:18 AM   29-May-17

Taupo

We have a 2014 Delaware and had it's 10000 'll service by a company in Rotorua. I was not impressed!! They left the cover loose under the motor, it was very fortuate that I went 200 m aound the corner for a COF at VTNZ, they spotted that the bolts were all loose and would have fallen off on my trip back to Taupo. They also did not do all of the requested work We will be using Farmers AutoVillage in Tauranga in future, from feedback they much more profestional

The Sutherlands

09:22 AM   29-May-17

Auckland

Agreed with Farmers. On a recent warranty repair of a oil sensor that turned into a major, Henry and his team were exceptional. Can not praise them enough.

Bman

11:09 AM   29-May-17

Auckland

Hi, can anyone tell me when the Fiat warranty service is for the first service?  Ours is a 2017 Tracker, Euro 6, 150 hp multi jet.   I have been told and read different things.  I have been told service should be annually regardless of KM travelled, and have read and told that service is at the 2 year mark or 20,000 km for the first service.  

 

Any advice is appreciated.

The Sutherlands

08:59 PM   30-May-17

Auckland

Hi Bman-see te discussion under "Fiat Service Auckland " for some answers

Fiat service & repairs

by John and Kirsten

[ 3 ]

John and Kirsten

05:54 PM   26-Apr-16

Palmerston North

That is great Rob. My Tracker has a problem with the setup menu my on the dash and will not circulate the options.

I fear it is a Fiat warranty claim but who do you contact? Palmerston only has a sales agent. Any 

John and Kirsten

05:54 PM   26-Apr-16

Palmerston North

That is great Rob. My Tracker has a problem with the setup menu my on the dash and will not circulate the options.

I fear it is a Fiat warranty claim but who do you contact? Palmerston only has a sales agent. Any 

John and Kirsten

09:40 PM   28-Apr-16

Palmerston North

Thanks RobI'm 

Ducato warranty service

by Georges

[ 8 ]

Georges

09:26 AM   30-Nov-15

Blenheim

Ducato service in Marlborough / Nelson region

Can somebody tell me if there is a authorised Fiat Ducato garage tos ervice my Mohowk in this region . Thanks 

Chris Gaelic

01:07 PM   01-Dec-15

The closest one is in Christchurch - Euromarque, at 120 Asaph St, 03 366-0229

Sublime

02:26 PM   27-Jan-16

Geraldine

We have just had ours serviced $550 there it has gone up $100 since last year.  Not impressed especially since they were going to fix the water leak coming into the engine area but when they noticed our warranty expired 3 days earlier it was a no go, so be warned if you have any problems make sure you get it fixed well within warranty time.

Avocadopicker

09:13 PM   01-Feb-16

Katikati

Just had first service for around $550 as above, but during that time, they fixed a significant oil leak (which is why I took it in for service) under warranty - no charge to me. Can't recommend Farmer Autovillage (Henry) if you're in the Tauranga area.

Barry King

09:52 PM   10-Apr-16

Lower Hutt

Avocadopicker not sure if you meant "Can't recommend Farmer Autovillage..".  We used them (Henry) two weeks ago to do our first Fiat service and found them excellent to deal with...I personally would highly recommend them.

David Buxton

07:30 AM   11-Apr-16

Taupo

Agree, presume Avocadopicker meant 'can', not 'can't'. See my entry ' Auto gearbox and brake warnings at last fixed' above. Henry, the Fiat service manager at Farmer Auto in Mt Maunganui gives excellent attention to his customers. However I cringe at the cost of service charges, especially the cost of oil and parts. 

Avocadopicker

04:45 PM   20-Apr-16

Katikati

Yes, sorry, that was meant to say 'too highly'.... the service was excellent and I shall certainly be going to Farmer Autovillage exclusively for my Autotrail platform support in the future.  Nothing was too much trouble.

UK KIWI

10:24 PM   20-Sep-18

Canterbury

As a follow up on my earlier query regarding Ducato warranty service in Chch.

Our Tracker recently had its first service as per the Fiat schedule at Euomarque Christchurch at a cost of $550. Being a car dealership company, the size of Ducato’s are limited to 7 metres but accepted the Tracker at 7.1 metres. Space is very tight however so even parking around the area is difficult.

The service manager Matthew Pullan was good to deal with but there’s just the one specialist Ducato Technician onsite so bookings need to be made well in advance.

The current EGR recall was inspected and found to be faulty so is now on order which means a return visit once it arrives in 2 to 3 weeks. The company advised that fitting the replacement part would take around a ½ hr??

Overall I felt the cost and servicing was very good but it is frustrating that recall item parts aren’t held in stock although this seems to be the way many companies operate today.

 

FIAT TECHNICAL

Oil Pressure Light

by Les

[ 1 ]

Les

11:05 AM   14-Jul-18

Tuakau

OIL WARNING LIGHT
AT NZ Facebook Post:    I have a 2016 2.3 Euro6. I had a full service in Dec 2017. The oil warning light comes on and stays on even though the oil is full. Fiat installed a new sensor but it made no difference. Has anybody had this problem please. Warning light Photo #1

 

Comments: 


-  Hubby just suggested the ECU could be playing up.
-  Full service by Andrew Simms at 7535km $688.20 for the full works including full oil change. Great service.


-  Does the oil light go off at all when engine starts or just remains on? I would suggest taking oil filter off and checking that there is no obstruction in it (or the seals) from new. This can and does happen on rare occasions. I would be very concerned if light stays on and would get it checked immediately as you may do major damage to engine.


-  If the oil light will not go off. It needs to be reset by a Fiat dealer even if the engine is full of oil. If the oil has been changed by a non Fiat dealer you may have problems.


-  Our van has only been serviced by Andrew Simms the Fiat agent. I will just have to go back and try them again.

 
-  The manual say’s “failure of the low engine oil pressure warning light” Photo #2


-  this was the problem and now replaced and all ok - sorted by Andrew Simms.

 

 

2016 Instrument Cluster Illumination

by Les

[ 1 ]

Les

01:08 PM   12-Jul-18

Tuakau

FIAT DUCATO  295 OEM INSTRUMENT CLUSTER ILLUMINATION 
 
Dear Service Managers, Service Advisors, Service Foremen and Dealer Technicians 
 
There are instances of customers complaining about the visibility of the speedometer and other gauge functions in certain ambient light conditions with 295 OEM (motorhome) variants. In these cases the dealer should check for software updates under the IPC (instrument cluster) and update the software as required. 
 
The chart below gives an overview of the hardware and software variants.  
 
IPC Comfort Ducato Before programming, the control unit must have the following data 
HW number hw VERSION SW number SW version 50011590001 00 04003012820 0900 50011590001 00 04003012820 0900 After programming, the control unit will have the following data 
HW number Hw VERSION SW number SW version 
50011590001 00 04003012831 0900 
 
 
IPC Comfort Ducato Before programming, the control unit must have the following data 
HW number Hw VERSION SW number SW version 
50011220002 00 04003012924 0900 50011220002 00 04003012933 0900 
After programming, the control unit will have the following data 
HW number Hw VERSION SW number SW version 50011220002 00 04003012935 0900 
 
 
 
Yours sincerely                                                     

Fiat Not Starting

by Les

[ 1 ]

Les

04:41 PM   05-Jul-18

Tuakau

FIAT NOT STARTING


AT NZ Facebook post:  Has anybody had trouble with their Fiat Ducato winding over but not starting. Ours is doing it quite often but if we remove the keys from the ignition, lock and unlock the vehicle it then starts. We are hours away from a Fiat service agent and wondered if anybody had any ideas before we spend a fortune.

 

Comments:

 

-  The 2015 model has a recall on the ignition switch, and an upgrade to the computer. Good be worth investigating.
-  How many ignition keys do you have for it.
-  If you use a different key to unlock the door than you use to start the vehicle it will do what you describe.

Turning Circle

by Eddie & Lilian

[ 3 ]

Eddie & Lilian

08:06 AM   20-May-18

Can anyone tell me what the turning circles of a Comanche are please, both kerb to kerb and wall to wall.

The Sutherlands

12:17 PM   20-May-18

Auckland

Unusual question. Why the need to know?

Eddie & Lilian

04:59 PM   21-May-18

I have just ordered a new Comanche and will have to alter my driveway to go around the garage, I don't want to hit the house as I turn.

Accessing Menu on Instrument Panel

by JohnK

[ 2 ]

JohnK

10:50 AM   30-Jan-18

Taranaki

Hi

 

We are trying to change the units on the speedo from miles to kms. When I press the Mode button the only menu items displayed are "Dimmer", "Speed Buzzer", "Buzzer Value", "Service", "Passenger Bag", "Exit Menu".

 

Does anyone know how to access the "Units" item from the menu?

We're obviously not seeing the full range of menu items, not sure where else to look.

 

The manual mentions that the Units item should be part of the main menu but I just cant see it anywhere.

 

We have a 2017 Autotrail Apache 634.

 

Regards,

John.

JohnK

09:19 AM   01-Feb-18

Taranaki

Took it to the nearest Fiat dealer who said it would need a software update to see the rest of the menu items.

 

When we came back to have the software update installed they found out that the menu can be accessed via the Uconnect radio system using the mode option there. The radio system communicates with the instrument panel system on the latest versions.

 

Would have been handy to have the info updated on the manual too!

 

All good now.

DASHBOARD LIGHTING UPDATE

by Les

[ 2 ]

Les

01:06 PM   14-Nov-17

Tuakau

FIAT NZ

I had a mail from Joao (Ateco), stating that he had done some digging

regarding the Fiat binnacle visibility and that the campaign for the free

upgrade (binnacle lights come on when the engine is running) only applied to

UK vehicles. I have therefore written to Fiat Italy asking them to roll out

the same campaign for NZ and Australia as well. I will let you know their

response when I receive it. Again, if any of your members need technical

questions answering, or support, please use the ask the expert tab on our

web site.

Les 

Geeco

07:23 PM   20-Nov-17

NSW Australia

Les, my Tracker has had the fix for the dash lights as a no cost service. My vehicle was Australian delivered by the factory approved importer so I would expect that the same situation would be true for NZ delivered vehicles. 

Spanner light

by Robert

[ 4 ]

Robert

03:17 PM   01-Oct-17

Dunedin

On our 2011 motor home, does anybody know how to reset it. 

Mike & Chris

04:39 PM   01-Oct-17

North Canterbury

From what I have read, the X250 (from about 2006) requires an OBD2 diagnostic tool. Previous models, just like my Alfa 156, could be reset using a sequence of button pushes on the dash.

geebeealan

04:35 PM   02-Oct-17

Kaiapoi

This from a page I found hasn't been tried

 

Switch the Ignition on(do not start engine)

Set the odometer to read total miles/KM

Press odometer button until CFG! apears in display

Release the odometer button

Pressing the odometer button breifly will change betwean CFG1,CFG2,CFG3 (different mile intervals)

Once you have selected the CFG (1,2,3)

Press the odometer button again for 5 seconds to rest the service light

Turn off the ignition

 

this has not being tried by me as Ihave a 2015 x290

 

 

Peter McCormack

01:06 PM   09-Oct-17

Queensland

Have a look at this web page.  It may be what you are looking for and has a you tube video showing what to do. 

 

https://seventrumpet.com/reset-oil-service-light-on-fiat-ducato/

 

Peter

Dashboard lights during day

by Steve Gibbs

[ 16 ]

Steve Gibbs

09:41 AM   26-Jul-17

Tauranga

Is there any way of having the dash lights in all the time, day and night.  If it is cloudy during the day, it is like looking down a dark tunnel.  Don't want to drive with the headlights on all the time.  

geebeealan

09:54 AM   26-Jul-17

Kaiapoi

12/12/2015 Fiat offers dashboard lighting solution Motorhome
News New
& Used Motorhome & Campervan Reviews Out
and About Live
https://www.outandaboutlive.co.uk/motorhomes/news/fiatoffersdashboardlightingsolution?
utm_source=Communicator&utm_medium=Email&utm_cont… 1/1
10/12/2015
Fiat offers dashboard lighting
solution
Fiat, which manufacturers the
Ducato base vehicle that underpins
the majority of new motorhomes sold in the UK and across Europe, has
confirmed that there is an issue with poor back lighting of some of its
vehicles’ dashboards.
The Italian auto manufacturer had remained quiet over the issue until
approached by MMM after several readers contacted the magazine
complaining that the dashboards on their new Ducato‐based motorhomes
were difficult to read.
Tecywn Thomas was one such reader who wrote to MMM last summer
asking for a solution. He said, “I’m experiencing problems seeing the
speedometer clearly in certain light conditions and wonder whether there
is some form of illumination that can be fitted.”
Fiat was approached at this stage but said it had not identified a problem
and did not offer a solution.
When Tecywn’s letter was published ﴾p180, Sept 2015﴿ other readers wrote
in reporting similar problems. One reader, David Patrick, even went so far
as to create a simple – and free – DIY fix ﴾p171, November 2015﴿. He said,
“The speedo is dull, even on a bright day. I found it irritating and
somewhat dangerous; if you need to check your speed it was impossible
to take a quick glance and get a reading.”
As a result of the increasing number of letters complaining of the same
issue, MMM again approached Fiat. This time, it confirmed there is an issue
with the backlighting on some Ducato dashboards. It is also offering to
modify the dashboard lighting for free.
Read the February issue of MMM for the rest of Fiat's response and how to
get your dashboard sorted out. Order your paper or digital editions here.
Find your perfect motorhome with our Motorhome For Sale Finder.
Check out our online Store for back issues, subscriptions and readers'
offers.
Back to News
Share this story

Ross

10:38 AM   26-Jul-17

Taranaki

the  Fiat  notice for this is 427 2016 AST  dated 14/09/17

MarkRoaming

03:15 PM   26-Jul-17

Euromarque in Christchurch said this wasn't a free update when I asked them 3 weeks ago. Be interested if others are getting it done FOC.

Sue

03:24 PM   26-Jul-17

Wellington

Hi Mark, I had mine done two weeks ago at Gazley's in Lower Hutt, when I phoned and booked it in they said it was under warranty and I wasn't charged.  Incidently I'd taken my moho to them for my first service in December and it should have been done at the time, no idea why it wasn't.

MarkRoaming

03:52 PM   26-Jul-17

Thanks Sue, did it make a difference?

Rovin Robbie's

04:27 PM   26-Jul-17

Invercargill

That would not surprise me about Euromarque in Christchurch, Mark. They do not appear to be particularly customer friendly in my experience.

Dave_1

05:18 PM   26-Jul-17

Christchurch

I contacted Euromarque in chch and they told me they had tried to fix the problem on a Ducato recently and were not successful but still charged the customer $150 as it is a modification not a fault apparently!! But I see on this forum someone else up north has had it fixed free.

Sue

10:13 PM   26-Jul-17

Wellington

Hi Mark, yes it did.  I read online about this update and never knew if my Moho needed it.  Ross checked it out for me and confirmed the dash lights weren't working, glad they are now

Peter McCormack

11:36 AM   05-Aug-17

Queensland

The Fiat Dealer in Nambour, Queensland attempted to update the software but failed.  They told me that my model Fiat, build date 4/2014 a 3 litre is unable to be updated.  So it seems that it is model dependent. My work around is to drive with the side lights on.  

 

Peter

Brian

06:15 PM   05-Oct-17

Auckland

Very disappointed ! Spent an hour driving in heavy traffic each way to Andrew Simms Botany only to be told they could not do anything to help me regarding  the dangerously dim dash lights on my brand new Motorhome.Am hoping someone may have a suggestion to help at the upcoming technical session at Waipu rally.

 

BRIAN.

Twilight

04:07 PM   16-Oct-17

Auckland

I've also been disappointed with the speedo (see also "Seeing speedo on 2015 onwards" below).

 

Solution:

Forget trying to do anything about the speedo.  Even with the headlights on during the day, the speedo is still next to useless.  I bought an LCD GPS Speedometer from Jaycar.  The suction mount holder is a bit flimsy but works OK.  I may try and modify up a mount using my Gopro suction mount - time will tell.  I mounted the LCD GPS Speedometer low down on the windscreen directly in front of me so that it is in line of sight just above the steering wheel.  I did try placing it on the lower right of the speedo using double-sided tape but it was hard to see and also covered up some of the warning lights/icons which is undesirable.  The LCD GPS Speedometer gives speed to one decimal place (speed to within a tenth of a kilometer) which I don't need but who cares.  Though I have it plugged into the USB power point, it does have an internal battery, so you can leave it switched on during those essential coffee breaks etc.  I removed the silver trim around the edge because the silver reflected off the wind screen. There is no brightness control, but you can still read the green numerals OK during the day even when wearing sunglasses.  I did consider an HUD device but thought that it would be too much of a fiddle choosing the right place to mount it and more of a fiddle if I wanted to change it.  I've used my iPhone, iPad and TomTom, but this was a quick, cheap and easy solution, what's more you can use it on your other car, bike, boat, aeroplane...?

 

Details:

Jaycar Catelogue reference: LA9025

KPH & MPH

2” Large digit display
Rechargeable via USB, 5V/500mA
Dimensions: 67(W) x51(H) x 25(D)mm

$99.00

Steve Gibbs

07:51 PM   16-Oct-17

Tauranga

Fiat have started doing a software mod under warranty to the dashboard lights so they are on any time ignition is on. Day or night.

You can now get this done in NZ under warranty or pay if you out of warranty.  I got it done in Farmers, the Fiat rep in Tauranga.  It is great to have the speedo lit up during daylight conditions.  Still think Fiat are daft putting the speedo down a long dark tube.  Steve Gibbs

Avocadopicker

08:42 PM   16-Oct-17

Katikati

And the KPH-only dial is much easier to read than the MPH/KPH one if you still have that.

Martin T

05:35 PM   26-Oct-17

Upper Moutere

An easy and free alternative for most of us is to put a speedo app onto your phone mounted on the central display. I'm experimenting with the DigiHUD app (free on Google Play Store). This works on GPS so all you need is phone reception. As with most apps it offers loads of stuff that I'm not interested in be the speedo is very clear and seems to be accurate.  

Twilight

07:52 PM   30-Oct-17

Auckland

Agreed with the phone apps.  I have a number of them on my iphone and ipad and they work well.  However I'm reluctant to leave my phone/ipad in the motorhome for security reasons, and I have been known to forget to take it out at stops, so my suggested option (previous post) means that it stays in the motorhome as a (sort of) permanent fixture.  If it gets pinched, then c'est la vie - less expensive than losing my phone.

Fuel Cut-off Switch

by tracker

[ 3 ]

tracker

11:06 AM   29-Jun-17

Auckland

I read recently that the FIAT Ducato has a fuel cut-off switch that is activated in the event of an accident and that it has to be reset in order to drive again. Where is the switch located and how is it reset? I cannot find anything in the FIAT handbook so perhaps its not available in our model. We have a 2013 Tracker FB 180bhp

Mike & Chris

11:34 AM   29-Jun-17

North Canterbury

Hi

 

If you have a look under "Fiat Issues" > "Tech and Mechanical", you will see a post describing where the reset switch is... in the passenger footwell, left side about toe height. If you reach in you should be able to feel the reset button, just push to reset.

 

Mike

tracker

11:06 AM   30-Jun-17

Auckland

Thanks Mike

Ducato fuel cutoff switch

by Mike & Chris

[ 1 ]

Mike & Chris

04:13 PM   04-Jun-17

North Canterbury

 

 

An NZMCA member describes, in a letter to the editor of the latest mag, how he hit a pothole so hard that he activated the Fuel Cutoff Switch. This safety feature normally activates during a collision cutting off the fuel, operating the hazard lights, opening the doors etc. He apparently had a lot of difficulty finding the reset button... described below on page 83 of my electronic Ducato handbook should you wish to tuck this knowledge away for the future... 

 

DASHBOARD Instrument Lighting. Scanning devices programming

by Neville and Judy

[ 8 ]

Neville and Judy

12:20 PM   19-May-17

Taupo 3330

Dash lights

Ross

11:35 PM   19-May-17

Taranaki

Hi Neville   i have just taken my camper to wingers in hamilton and thay have done the upgrade [ what a difference]    and put in a claim  to fiat for this mod  the bullitin number is 427 2016 ASt dated 14/9/2016 thay  now have a copy of this . , I had also purchased a spare remote key  [ not purchased from wingers  ]  and that they programmed this also . my cost  for both jobs was $139 .  which  knowing some prices I was quite happy with   1 hrs labour and a service fee for the scan tool.

 

I am looking at getting a scan tool for the oil system  [ have not priced one yet  ]   my present  scan tools that i use in my workshop  will not reset the oil system  . the oil system is   very clever as it senses the oil quality/  starts/ miles etc . and if the ECU is not reset engine may go into limp mode . my  understanding is because  we have campers Fiat  say this is abnormal use  as compared to a van  [ fully loaded all the time ]   and oil changes should be as for  extreme use . i must concur that i agree with that and i have short arms and deep pockets  but when i put my auto engineers hat on i have to give up and make my arms longer.and also bite the bullit  Oil is cheap rebuilding engines is not .   There is no way i will take my engine to the 36k service, I am thinking of around  10k , you must use the correct oil as the wrong oil can cause  the DPF filter to block and cause all sorts of other  damage ,

 

 this is the same as for all modern  common rail diesel engines 

 

 Hope this helps you and other members

Ross

10:29 AM   25-Jul-17

Taranaki

 i have just got my  new special  scan tool working   [ PC based ] and had a play on my camper . man it does tell you  lots of nice things and you can reset things  after a service has been done / DPF  blockage and do a regen if required [ have not tried that as mine shows ony 25% ]   anything under 100 is ok ]  oil quality  mine is showing 85% after 7000k  100 is after  oil has been changed  can check the instruments and lights on the dash to make sure thay are working . lots of other items like abs / body module /. etc lots there and i have only just touched the surface and still learning   , so if any one is in Taranaki  and would like me to have a look  to see what your Fiat is doing and learn give me a call . 

 

Rob and Pat

10:55 AM   25-Jul-17

North Canterbury

What scan tool have you purchased? 

I have currently got the free version of Multiecuscan which allows me to read error codes and reset some things. Am now  tossing up whether to buy the full version of Multiecuscan and am interested in finding out what scanners other people are using.

 

Rob

Ross

06:36 PM   25-Jul-17

Taranaki

I have the full version of Multiecuscan  as i can use it  on my laptop and in my workshop . plus some other OBD2 scan tools

 

Les

06:56 PM   25-Jul-17

Tuakau

Click on link

Multiecuscan

http://www.multiecuscan.net/SupportedVehiclesList.aspx

 

Hi, I purchase a Autel AL419 next generation OBD II & Scan Tool........ fingers crossed I hope I dont need to use it. Les

Avocadopicker

05:40 PM   26-Jul-17

Katikati

Have you played with it yet Les? I would get one too if I knew it would talk nicely to X290. Can you do PROXi resets with it? (so I can do my radio change myself?)

Les

05:57 PM   26-Jul-17

Tuakau

Hi, Get new van in a few days; l havn't gone through the manual yet but from my research it is able to do a lot I hope. Les

Engine Codes Light From Scanning Devices

by Les

[ 1 ]

Les

05:51 PM   17-Dec-15

Tuakau

Click on the Link

 

Gives You

Trouble Codes And Techical Description

What It Means

Symptoms

Causes

Possible Solutions

 

http://www.obd-codes.com/trouble_codes/

Seeing speedo on 2015 onwards

by geebeealan

[ 7 ]

geebeealan

02:52 PM   12-Dec-15

Kaiapoi

this will be intresting to see Fiats answer!!!

http://autotrailusers.nz/ForumFiles/1011/Fiat%20offers%20dashboard%20lighting%20solution(1).pdf

David Buxton

10:08 AM   17-Dec-15

Taupo

A similar problem was discussed at the Levin Rally in November. The question was asked, "how can the dash lights be turned on without turning the headlights on?" There were no solutions except just drive with the headlights on! (which we do all the time)

Geeco

07:52 PM   10-Oct-16

NSW Australia

There is a software update from Fiat that enables the dash lights to turn on when the ignition is on. Thus the dash lights are on with DRLs as well as headlights. I had mine updated last week, a significant improvement. The fix was mentioned on a UK forum in January this year. I have been in contact with Fiat HO in AU since then and it has taken them until about one month ago to confirm the fix is available, prior to that they claimed no knowledge of the update. From the UK forum comments the fix is not a recall but a software update that needs to be requested from Fiat Professional. I was not charged for the fix. If like me you were unhappy with visibility of the speedo suggest you make contact with Fiat. Hope this helps. Cheers,

ChrisB

03:37 PM   11-Mar-17

New Plymouth

2015 onwards speedo visibility fix

 

I have just had the software update to provide back  lighting on the spedo when the main headlights are not on (ie.  backlighting on all the time).  This results in a significant improvement in spedo and gauge visibility during daylight driving.

 

This is not a routine software update and you have to request it. Attached are details of the software update from Fiat (dated 14/9/16).

 

 

geebeealan

04:41 PM   11-Mar-17

Kaiapoi

Could you please post a copy of details from Fiat as a PDF doc

so it can be read

thanks Alan

ChrisB

04:53 PM   11-Mar-17

New Plymouth

http://autotrailusers.nz/ForumFiles/1011/Ducato%20lighting.pdf

 

Have just worked out how to do this !

 

Chris

geebeealan

05:04 PM   11-Mar-17

Kaiapoi

Thanks can now can see if can get it done in Christchurch

Alan

LED lights in front bumper

by Peter Robieson

[ 1 ]

Peter Robieson

02:03 PM   04-Jul-15

Mount Maunganui

Finally we have found out how to turn on the front LED lights in the bumper of our RB Tracker! Whilst in for a brake adjustment today the service guy actually activated the LED lights for us . Wonder why they were never activated by the factory in the first place?

Boltman

07:32 PM   21-May-15

Whangarei

They were most probably turned off because there was a major problem with them causing problems with the cruise control. New regulator had to be fitted. If you now have cruise control problems and check transmission warnings come up on the dashboard you will have to have a new modified regulator fitted.

Back Lighting

by Dalaware

[ 2 ]

Dalaware

03:12 PM   29-Jun-15

Tauranga

I have a 2015 Delaware can anyone tell me if the backlighting of the speedo & taco can be switched on when the headlights are off under normal daylight driving conditions?

 

 

Les

10:27 AM   11-Sep-15

Tuakau

Click on the link to view

 

 

http://forums.motorhomefacts.com/149-fiat-ducato/145746-instrument-cowl-2015-ducto-too-dim.html

 

 

This is from a FORUM

My own X2/90 instrument cluster has been replaced and I know of 20 or 30 others so, yes, the problem has been carried over from the X2/50 to the X2/90. Presumably it's cheaper for Peugeot/Fiat to keep replacing clusters than to investigate and solve the problem; they are, after all, about making money and not about manufacturing perfect vehicles.

LED driving lights in front bumper

by Peter Robieson

[ 2 ]

Peter Robieson

06:03 PM   12-May-15

Mount Maunganui

Finally we have found out how to turn on the front LED lights in the bumper of our RB Tracker! Whilst in for a brake adjustment today the service guy actually activated the LED lights for us . Wonder why they were never activated by the factory in the first place?

Boltman

07:32 PM   21-May-15

Whangarei

They were most probably turned off because there was a major problem with them causing problems with the cruise control. New regulator had to be fitted. If you now have cruise control problems and check transmission warnings come up on the dashboard you will have to have a new modified regulator fitted.

FIAT WATER INGRESS, ENGINE COMPARTMENT

Fix For Water Ingress

by Les

[ 4 ]

Les

09:57 AM   23-Jun-18

Tuakau

WATER INGRESS
AT NZ Facebook post:   This evening’s job was sealing of the windscreen to the scuttle which Les has been trying to emphasise to us for some time, to stop water ingress damaging the motor. The initial solution has been to seal the joint with black tape but I have taken a different approach. I have squeezed a bead of Non Setting Silicone under the scuttle, against the windscreen. Then using my finger on the top of the scuttle to smooth the silicone, I forced it out of the joint to make a water seal. After that the squeezed out silicone needs to be removed off the windscreen and finally cleaned with turps on a rag. The Non Setting Silicone such as the Bostik 5614 that I used, is designed for windows, windscreens, boats etc rather than a curing silicone which obstructs any future removal eg broken windscreen. If you are not aware of the consequences of water ingress onto the motor read Chris Gaelic’s post on our Club forum where he lists some $6,600 repairs attributed to the water damage.

Photo #1-5

 

Comments:
  Heavy rain in Wellington today so the silicone sealing got a good test. The engine was dry so a happy chappie👨‍🔧.    Photo #6
  have you done this instead of getting a cover?
  I have a cover but that only works when it is on. We don’t use it much in summer. This is a cure for the problem. The cover is great for Winter and long parkup times. Smith & Smith can do this non setting silicone but make sure they seal over the eye brows on either side.

Bryan and Linda

10:40 AM   05-Nov-18

Otaki

Hi Les

 

Where did buy the Boston 5614 from?

Regards Bryan W

Bryan and Linda

10:42 AM   05-Nov-18

Otaki

Hi Les

 

Where did you buy the Bostik 5614 from.

Regards Bryan 

Les

10:56 AM   05-Nov-18

Tuakau

Hi, 

 

Bunnings Hardware or get a similar product Mastic.

 

Les

Simple fix

by Robert

[ 3 ]

Robert

11:18 AM   06-Jan-18

Dunedin

The best and most effective fix to the water leak between the bottom of the front window and the plastic scuttle, is run a strip of good quality vInyl tape about 35 mm wide, run this overlapping the glass and the plastic scuttle from one side the the other. Make sure to not stretch the tape to much at the curves, but is cheap enough to have several practices, and can be replaced anytime.

This fixes any water leakage issues.

If you want to make a really good job you could go to a a sign writer that works in vinyl decals and get a strip of cast vinyl cut to the correct profile, this would be very permanent and wouldn’t need to be stretched around the curves.

Avocadopicker

01:37 PM   06-Jan-18

Katikati

I've done the same, but with black electrical tape. Definitely heed the advice about not stretching - if you allow the tape to relax before applying it to perfectly clean glass and rubber, it won't try to climb off. With sealant in the corners of windscreen, tape across, and an additional drain in the air intake box, my 2017 model is completely dry.

ColininChCh

08:20 AM   08-Feb-18

Christchurch

I have recently dismantled the cowl and have found that 9 of the 10 plastic clips that hold the it in place were broken either from previous attempts to repair or just broken through age as they are very flimsy.

these are the primary fixing points and replacing the tape alone (in my experience) isn’t a long term fix. 

Cost Of Water Ingress By Chris Gaelic

by Les

[ 3 ]

Les

01:50 PM   17-Nov-17

Tuakau

Cost of Water Ingress, Check Fiat Topic on Water Ingress

Chris Gaelic

09:34 PM   11-Nov-17

Auckland

Just a little more incentive to those who maybe can't be bothered. We've owned our Delaware for 4.5 years, and in the last year, the following repairs are all likely to have been the result of water damage:

 

Replace faulty map sensor: $1,251
Replace glow plugs (corroded into the engine block): $1,438
Replace control unit for the airbags: $895
Replace engine control module: $4,435
Total: $6,684

 

It took over 3 years before the water ingress started creating problems for us. So, if you're thinking that this might not apply to you...

Alistair & Stella

10:05 PM   17-Nov-17

Christchurch

Thanks to you both,

another quick, easy and inexpensive fix which I complete this afternoon, and guess what! It’s just started to rain!

Rovin Robbie's

09:02 PM   19-Nov-17

Invercargill

I would also be very interested in purchasing the thermal windscreen cover. 

Fiat Ducato X290 new facelift Windscreen Scuttle Water Leaks

by Les

[ 8 ]

Les

06:25 PM   17-Nov-15

Tuakau

 Water leaking into Engine bay on top of icu and fuse box

Click on the link and watch.....................

 

 

http://www.youtube.com/watch?v=REVcyLOXkMM

David Buxton

10:01 AM   17-Dec-15

Taupo

Thank you Les for finding this Youtube link. This just classic stuff with Fiat's hopeless design of windscreen drainage.

Avocadopicker

07:06 AM   16-Jul-17

Katikati

Just to resurrect this hoary issue, on our 2012, 2014, and now 2017 Delawares, we have experienced the same problem after heavy rain.... engine makes nasty noises for the first 10-30 seconds after starting. It's rain getting onto the belts. The Fiat Professional engineers said they had never seen the problem before. My experience suggests almost everyone must have this occasionally - it seems slightly less bad on 2017 which I suspect is more a function of different roof profile between Super Lo-line (2012,2014) and Lo-line (2017). Any suggestions for further waterproofing enhancements for the facelift Ducatos?

Les

10:10 AM   16-Jul-17

Tuakau

Hi ,

As you can see on the youtube vidio above Fiat never fix the problem,

 

I use holdfast Fix it All Silicone I will be doing this on my new van when it arrives by a small bead along the skuttle and windscreen, then the bigest problem is Fiat use the channel at each side of the windscreen to send water down over the firewall, so lift each end rubbers up and fill with silicone.

 

On the drivers side the water goes over the belts giving your nasty nose the other side it goes over the wiring loom which has light gauge wiring if it has a nick in it then computer problems, or the water drops on to the computer, or corrodes the fuse box.

 

Good luck Les

Mike & Chris

02:33 PM   16-Jul-17

North Canterbury

Remembering that the scuttle has to be dismantled to replace the windscreen so if you silicone it all together you may regret it in the future. I watched mine being replaced last week... at each end there is a moulded rubber piece that is pulled out to remove the central plastic scuttle. I would say that making a permanent joint would be a very bad move.

Mike

Les

04:48 PM   16-Jul-17

Tuakau

Hi

 

To seal the facelift Skuttle another option would be to use Black Duck Tape to stop the water ingress.

 

Les

Avocadopicker

04:13 PM   16-Sep-17

Katikati

Still leaked copiously on my 2017 Delaware.... just as bad as ever. Silicone into the corners of the windscreen rubber, then black electrical tape to seal windscreen/scuttle meeting point completely fixed the problem.

Les

07:24 PM   16-Sep-17

Tuakau

Hi Ours is the same one month old, very disapointed in the new x290 2017 Fiat !!!! Water leaks, Will lead to problems. Our x250 was dry, I used blue tack in the corners and duct tape, plus along the windscreen. They have a removable cover for checking the brake fluid with plastic screws that hold it down, it leaks over it!!! Les

2006-2014 Fiat Ducato Windscreen Scuttle Water Ingress

by Les

[ 21 ]

Les

07:32 PM   05-Aug-15

Tuakau

Re: 07 ducato 160 multijet wont start  

 
 

i thought i'd have a proper go at stripping the fusebox completely to see exactly how bad it was inside, as i was just about to order a new one anyway so had nothing to loose, turns out it is possible to strip it right down without doing any damage.  

i took a few pics along the way and made a basic diagram to assist in putting it back together. 

i found a fair bit of corrosion, gunk and moisture on the boards (poss water and wd40 from previous damp problems) so got a new long soft bristle wire brush and scrubbed all the metal contacts clean then washed everything out with an aerosol spray solvent, also washed all relays and fuses in a jug of the stuff then blow dried it all with an air line. cleaned all the wiring connectors that plug into the bottom of the fuse box and re assembled without any wd40 this time.  

took about an hour to piece it all back together, then put it all back into the van and hey presto, it works!! 

cost £12 in spray solvent and major hassle with van off road, but well chuffed it worked! may need to change the fuse box in the future i guess, or just keep cleaning it, have to see how finances lie. 

p.s. while working on the van in the rain i was surprised to see how much water was getting into the engine bay and on top of the engine, water was coming through the black plastic panel below the windscreen, seems like the fuse box is in a very damp area. 

good ol' fiat  

[Image]

Attached Thumbnails  

   

  

 

   

  

 

Les

09:49 AM   06-Aug-15

Tuakau

The above Article is from one of many forums I visit, This is one of many problems associated with water ingress. I have had three Fiat Ducato x250 motorhomes and have done many mods all over the motorhome, I have a Bone dry Engine Compartment considering the poor design of the windscreen scuttle area.

Les

04:09 PM   08-Aug-15

Tuakau

Click on the link to download a UK Motorhome Owners Fix

http://www.fiatforum.com/ducato/354030-ducato-water-ingress-hopefully-fixed.html

Les

05:18 PM   08-Aug-15

Tuakau

as you can see sealing of the windscreen and scuttle is very important

for the Fiat Ducatos motors Components, air intake and air filter, Fuse Box Electronics,Wiper motor, Throttle Actuator Control 

https://www.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/fiat-ducato-motorhome-water-in-engine/32197/

Les

06:30 PM   24-Aug-15

Tuakau

YouTube Video

Watch and see the water ingress on a fiat ducato

Click on link Motorhome from hell

https://youtu.be/_PQVIx4iTtE

Les

09:12 PM   24-Aug-15

Tuakau

 

ENGINE PROTECTION TIP

This stops water entering the engine bay when parked up at home, plus stops the water marks on the windscreen, I find this works well for me.

Purchase a 8' by 6' Tarpaulin from Supercheap like I did or maybe mitre 10 and some bungys

Les

08:40 AM   26-Aug-15

Tuakau

This article is about using TAPE to seal the scuttle

Click on the link.....................

 

http://www.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/Fiat-Ducato-scuttle-issue/38410/

Les

02:08 PM   05-Sep-15

Tuakau

8" x 6" Tarpaulin Missing photo from above

 

TIP FOR FIAT SCUTTLE FIX

 

The blue dust pan is there incase the centre scuttle tape joint leaks a good back up,

The pipe fittings are Hansen True Fit Tank Fittings with a Pigtail

Les

07:17 PM   10-Sep-15

Tuakau

Click on Link For Download

 

 

http://www.motorhomefun.co.uk/forum/threads/x250-scuttle-drain-improvisation.101566/

Sublime

02:29 PM   27-Jan-16

Geraldine

Yep the old dustpan works wanders however after one night of rain ours was full so had to add a tube to take the water away so it didn't overflow!!

David Buxton

03:45 PM   11-Nov-17

Taupo

I tried the tarp idea of yours Les, but jamming a rope in the doors caused water to leak inside the doors. What is your solution?

Les

03:49 PM   11-Nov-17

Tuakau

Hi David not rope but thin nylon twine.

Chris Gaelic

06:33 PM   11-Nov-17

David, I've just done this, after finally looking at what Les had done. I picked the tarp up on special from Mitre 10 Mega for  $12, and paid another $12 for a 12 piece bungee pack at Bunnings.

 

Tarp for the windscreen Bungee pack
Windscreen cover - front Windscreen cover - side

 

The bungee pack contained 4 small cords that were 25 cm long, which were ideal for securing the tarp to the back of the doors and under the front moulding. Then I used 2 of the 46 cm cords for tying down the tarp from the front.

 

It's quick and easy to set up and the hook doesn't interfere with the door seal. All up cost - $24!

 

For every other Autotrailer out there - get off your bums and do this. I've learned the expensive way that water ingress is bad news. Most of us have to leave our vans out in the elements, sometimes for months at a time. So, any water that gets inside the engine compartment has plenty of time to corrode electrical connections and corrode glow plugs into the engine block. Even worse if you're living near the coast.

 

David Buxton

07:44 PM   11-Nov-17

Taupo

Good work Chris. I still have my Warehouse tarp (yours looks better quality) and some little fine bungy cords I bought last year just to have in the van - handy little things. 

Chris Gaelic

09:34 PM   11-Nov-17

Just a little more incentive to those who maybe can't be bothered. We've owned our Delaware for 4.5 years, and in the last year, the following repairs are all likely to have been the result of water damage:

 

Replace faulty map sensor: $1,251
Replace glow plugs (corroded into the engine block): $1,438
Replace control unit for the airbags: $895
Replace engine control module: $4,435
Total: $6,684

 

It took over 3 years before the water ingress started creating problems for us. So, if you're thinking that this might not apply to you... 

Les

09:50 PM   11-Nov-17

Tuakau

Hi Chris, All looks good with your tarp cover, only one problem I found was scuffing on the paint work. Note on my photo I tried to keep it of at the front of the vehicle by using our fence and bits of foam. Les

Chris Gaelic

09:51 PM   11-Nov-17

I wondered about why you did that, Les. Unfortunately, I can't park up to a fence like that. Would placing a length of foam along the front of the bonnet help? I'm thinking of those swimming noodles that children use.

 

Just a thought for those of us who return home from a trip away and give our motorhome a good wash so it looks good while waiting for the next trip.

 

Be sure to take your motorhome for another short drive - long enough for the engine to get hot enough to evaporate all the water that will have just been leaked inside.

 

Then fix your tarp in place when the engine bay is nice and dry.

Les

08:38 AM   12-Nov-17

Tuakau

Goodmorning Chris, yes I used swimming noodles over the hooks and you need to watch the paint scuffing on the bonet and sides. Les

Twilight

07:07 PM   23-Dec-17

Auckland

A variation to using black bungees on the side windows at the top is to use Naleon Instaloc suction hooks (Bunnings - $9.50 each).  The packet says they are good for 10kg.  It remains to be seen how they cope with being outside for any period of time. I found the small black bungees difficult to use at the top and likely to cause paint scratches.  The whole overall concept is brilliant thanks. 

 

Chris Gaelic

09:43 PM   08-Jan-18

I've been using the tarp described above to keep water out of the engine for the past month and was pretty happy that it was a quick and cheap solution. However, we had some heavy rain over the last week, and I noticed that the tarp wasn't completely waterproof and water was trickling down the windscreen under the tarp. Ouch!

 

So, the more expensive wrap around thermal blanket may be worth spending the money.

 

However, there is another solution that I discovered today. I took my van in to Italian Auto Centre in Otahuhu to get my air conditioning recharged, so I asked them if they were willing to do the waterproofing that Les has been promoting. Andrew Simms weren't interested when I asked them. Joel, at Italian Auto Centre knew exactly where the problems are, and said that it would be 2 or 3 hours work for them to remove the scuttle and apply sealant everywhere that was needed. You then shouldn't need a tarp or thermal blanket, unless it was just to keep inside from getting too hot. And you'd have a professional applied solution.

 

This was the first time I'd used Italian Auto Centre. They don't look flash and up-market, but they have over 30 years experience with Fiat and they keep their tech staff. I might add that their hourly rate is about half of what I've been paying up until now. However, you don't get a cappuchino or flat white while you wait. They do provide a courtesy car.

ColinB

08:46 PM   23-Oct-18

Tauranga

FIAMMA COVERGLAS XL FOR DUCATO WINDSCREEN SHADE/PROTECTOR just ordered one of these from Ebay.com.au for my new 2018 Comanche will update once it arrives seems cool hopefully keeps it cool
:)

Windscreen water.

by Boltman

[ 6 ]

Boltman

11:00 AM   13-Apr-15

Whangarei

I have been blaming the poor drains for letting the water into the engine compartment but after realigning all three drain hoses and finding the right hand side one was installed with a major bend that stopped it from draining. To test the drainage was working I hosed the windscreen only to find water hose pouring in over the wiper motor. After examining the windscreen rubbers I have come to the conclusion that the water runs down the ends of the screen and under the rubbers. Owing to a Toll logging truck showering my screen with stones I have to get a new screen so I am going to inspect the area and see what's going on. Will keep you informed.

Sandy Dougherty

07:00 PM   13-Apr-15

Cambridge

Thanks for keeping us informed on this!

Boltman

08:08 PM   29-Apr-15

Whangarei

Smith and smith glass have pointed out that the double sided tape is giving away and the plastic moulding tha contains the drains will have to be removed and refitted with new tapes.

Alistair & Stella

05:34 PM   01-Jun-15

Christchurch

Thanks for this post, invaluable, we recently purchased our vehicle from a supposedly reputable dealer ( a story in itself ) only to find it had been left out in the open for several years near the sea side,what with the same failure as above, with the plastic moulding, water had been pouring down the windscreen and onto the engine components for several years, resulting in an alternator filled with water that eventually failed after taking great toll on the battery, and an engine block so badly corroded that the Christchurch Fiat repairers thought that the front of the van had been underwater! ( in effect it had! ) would be interested to know the final cost Boltman, if you have had it done.? Since writing the above, we have been into Smith & Smith Autoglass, who would have done the job for $45.00 all up, nut had no space until next week. They recommended going across the Road to Novus Auto Glass to see if they could help, as they had replaced the screen in Nelson some time back for the original owner, and had a lifetime guarantee on product and workmanship, worth a try we thought. Well, Bingo! They fixed it for us same day at no charge and gave us some good advice and background worth sharing: While the centre join in the two part drainage tray had failed, and water was hence getting into the engine compartment, it was falling onto the manifold cover. not ideal but not likely to cause a major problem. Novus reglued the two parts for us, and sealed the rubber strip across the bottom of the window at no additional charge, as a precautionary measure. Point to note: New out of box, this seal is not waterproof, it just has a sponge adhesive strip underneath, which eventually gives way; poor design again by Fiat. ( Fix. It .Again .Tony. ) Smith&Smith Tauranga have done quite a few of these repairs. While there are small drains that go under the glass, eventually the main rubber across the bottom of the wind screen will leak!

Boltman

08:21 PM   15-Jul-15

Whangarei

Novus Whangarei had two goes at it fixed second time but no guarantee.

ColininChCh

08:26 AM   08-Feb-18

Christchurch

Note I have added the following to another similar thread.

 

I have recently dismantled the cowl and have found that 9 of the 10 plastic clips that hold it in place were broken either from previous attempts to repair or just broken through age as they are very flimsy.

these are the primary fixing points and replacing the tape alone (in my experience) isn’t a long term fix. The tape is meant to fix the rubber seal to the windscreen not hold and maintain the shape of the cowl. 

Check and replace any broken clips 

GENERAL

Truck seats

by Grant and Gail

[ 1 ]

Grant and Gail

02:06 PM   28-Sep-18

Christchurch

Has anyone replaced the Fiat front seats with suspension seats? Any suggestions.

cheers Grant.

Repair Ducato Mirror

by Avocadopicker

[ 1 ]

Avocadopicker

07:54 PM   16-Apr-18

Katikati

Just found this today which shows how very simple it is to do common running repairs on the complex and expensive Ducato wing mirrors: https://www.youtube.com/watch?v=cQIPG7Mp7AQ

 

What is the name of the White colour???

by Michele

[ 1 ]

Michele

04:33 PM   27-Feb-18

Whangarei

I had a little whoopsie and backed into tree slightly damaging the gel coat on the back...just enough to need a repair...anyone know what colour white a Tracker FB 2017 is...???...thanks Michele

Fiat Stage 2 Pre-Delivery Inspection

by JohnK

[ 2 ]

JohnK

02:32 PM   25-Nov-17

Taranaki

Hi

 

Does anyone have any info on the Fiat Stage 2 Pre-Delivery Inspections?

We were informed by TaranakiRV that this was to commence from the 1st December 2017. They said they have to apply it to all their motorhomes and that it is something Fiat is requesting so it is out of their hands. We were quoted a cost of $450 for the inspection.

 

Anyone know more about this and whether it just applies to vehicles coming into NZ after 1st December or if it applies to all vehicles?

 

We were trying to get our habitation (gas/electric) conversion done at TaranakiRV but they can't help until February. Does anyone have any recommendations to get it done anywhere else on the North Island?

 

Thanks, John.

geebeealan

04:28 PM   25-Nov-17

Kaiapoi

NZTA now require a NZ. PDI inspection the UK one is still needed as they use it for all the info

 

Alan

MOTORHOME PERFORMANCE

ENGINE REMAPPING

by Les

[ 5 ]

Les

05:11 PM   20-Jul-17

Tuakau

ENGINE REMAPPING? - GENUINE ENHANCEMENT OR SNAKE OIL?

 

What is Remap?

When a manufacturer develops a new vehicle they have to take into consideration all of the conditions it may be subjected to in all of the regions in which they intend to sell this model.

This means instead of just optimising the ECU’s program or ‘map’ to deliver the best performance or the most fuel efficiency they have to make compromises to the map to take into account these potential differing operating conditions.

These could include sub-standard fuels, extremes in temperature and altitude, differing emission laws and even the possibility that vehicle may not be serviced on a regular basis and in accordance with the manufacturers recommended instructions.

ECU remapping is taking a read from the ECU’s processing chip of the vehicles standard compromised map and adjusting various parameters within the map such as fuel pressure, boost pressure (on turbocharged applications) ignition advance and throttle pedal control amongst others to release the true performance from the engine.

It is a completely safe process as it is just giving the engine the performance it should have had in the first place before all the compromises were applied to the original programming. Every engine will have its own unique map and by adjusting this we can fine tune the characteristics of the engine; unleashing more power and in many cases reduce fuel consumption too.

 

Benefits of Remapping

ECU remapping will not only improve the engines power and torque figures, it will also sharpen the throttle response and widen the power-band. This will make the power delivery a lot more linear, which in turn will make the vehicle feel a lot livelier to drive and the engine more flexible.

Frequently, the vehicles power output is restricted by the manufacturer for no other reason than to ensure that the vehicle fits into a class to suit fleet buyers, this is particularly pertinent in Motorhomes.

The other main benefit of remapping will be a reduction in fuel consumption. With the extra torque especially at the bottom of the rev range you will see a fuel saving, as it will require less throttle input to maintain motorway speeds, you can drive in a higher gear at a slower speed as well as helping significantly when fully laden, towing or on gradients and even in start stop traffic.

After an ECU upgrade the customers enjoy:

Increased horsepower

Increased torque

Better throttle response

Smoother power delivery

Improved fuel economy

Safer overtaking

 

Saving Fuel with a Remap

When we remap a vehicle, especially when fuel saving is the priority we focus on improving the low end torque in particular and widening the power-band as far as we can.

This increase in low end torque will mean less throttle pedal input is required to maintain cruising speeds, when fully laden or when on a gradient. It will also mean that the vehicle will be more comfortable in higher gears at slower speeds as well requiring fewer gear changes overall.

If you combine these factors with adjusting your driving style to make the most of the extra low end torque you will see an improvement in fuel consumption. This is most effective on turbo-diesel engines where the savings could be as much as 20%!

Fuel saving doesn’t always happen though, some people drive harder which will use more fuel.  The very gentlest of drivers will see little improvement either, as they are nor using the power to its full potential, in fact some drivers are so slow that they are outside the optimum torque window.

One now infamous owner quoted “I never use that turbo thing”.  He was getting 18 out of a 2.3JTD panel van, but after some encouragement to use the turbo and change his driving style, he soon was into the early 30’s.

ColininChCh

08:39 AM   08-Feb-18

Christchurch

Les

interesting post.

who can do this remapping and what is the cost?

GT

10:26 AM   08-Feb-18

I have not had a remap, but you can go to this website for info. They look pretty smart.

https://www.dieselperformancesolutions.co.nz

Peter M

11:47 AM   13-Aug-18

Hamilton

What will Fiat think about this? It may affect the warranty?

Andrew

01:51 PM   13-Aug-18

Papakura

As with every vehicle manufacturer in the world, an after-market engine remap will immediately invalidate the Fiat factory warranty. 

SPARE PARTS

windscreen wiper blades

by Bruce -Yvonne

[ 2 ]

Bruce -Yvonne

04:32 PM   17-Aug-17

Christchurch

Where is the best place to find replacement wipers?

pedro50

05:19 PM   17-Aug-17

Kaiapoi

 

 

I found you can replace just the rubbers only.

 

Repco have a "wiper refill set, plastic black, RRPW28" that does the trick. They are 8mm wide and 72mm long and you can cut to length to suit.

 

You have to pull the end caps off and remove the rubber blade piece only, much cheaper than the curved complete set.

 

Peter 

 

 

 

 

FIAT DUCATO SPARE PARTS

by Les

[ 1 ]

Les

09:43 AM   20-Apr-17

Tuakau

 

Click on link

 

https://www.micksgarage.com/c/car-parts

 

windscreen wiper blade refills

by Robert

[ 4 ]

Robert

04:16 PM   01-Aug-16

Dunedin

Window wiper blade refill.
When I went to replace my blades on my 2011 fiat ducato, was told that you couldn't get wiper refill rubbers but had to replace the whole wiper blade. Big cost.
But you can remove the end cap, either end as they're both the same.
And then get the replacement wiper refill rubbers for a ford, models MA Mondeo, LS Focus and CL Fiesta, motorcraft part no AWV 1922FM, unfortunately you have to buy 2 sets as the short rubber is too small for the passenger side.
But this still a fraction of the cost of replacing the whole blade.
 

pedro50

05:12 PM   01-Aug-16

Kaiapoi

I found some suitable long refill rubbers at Repco that fitted O.K.

 

They are 710mm, 8mm wide called "Wiper Refill Set - Plastic Black" RRPW28.

As you say Robert, just pull off the end cap and slide the new refill in after cutting to length. I think they were about $12.00, a lot less that the full replacement blade.

Boltman

10:26 AM   02-Aug-16

Whangarei

TWR has replacements ex stock. Good prices

Barry and Paula

05:10 PM   11-Aug-16

Dannevirke 4930

I imported a new set of blades in November last year, from ALIEXPRESS  Cost $20.00.

Lost or Damaged Keys / Remotes by David Smith

by N/A

[ 1 ]

N/A

02:23 PM   03-Jul-16

Whangarei

Check out these Guys.

 

The Car Key Doctor,

13 Eric Paton Way,

Panmure,

Auckland

 

Ph (09) 570 2274

 

www.thecarkeydoctor.co.nz

 

Click on vehicle make & model

NEW SPEEDO PLATE IN KPH

by Steve Gibbs

[ 2 ]

Steve Gibbs

09:55 PM   23-Jun-16

Tauranga

I have been asking for months for advice in changing the speedo plate of our Autotrail Tracker EKS.  It was in both KPH and MPH and impossible to read.  The speedo plate has been change and is exeptionally easy to read!  What a great difference.  If you have the same problem have a look at Mr McPhee's advert in the Feb/Mar MCA magazine.  It is a great service he is providing to MCA members at a resonable cost.  WHAT A DIFFERENCE!

Boltman

09:59 AM   24-Jun-16

Whangarei

I thought about it but the speedo is so inaccurate that I rely on my Garman GPS. 

SUSPENSION & CHASSIS

AIR SUSPENSION

by Les

[ 1 ]

Les

10:33 AM   22-Jun-18

Tuakau


COMANCHE AIR SUSPENSION
AT NZ Facebook post:  Has anyone put air suspension on a Comanche? We are being told from sending photos that it possible there is nowhere to put them?Top of Form
Bottom of Form
.
 
Comment:
  try replacing the rear shock absorbers with air type, these can be pumped up which raises the height to whatever suits the occasion.
  Has anybody done this, I would be interested to know if it’s as simple as just air shocks and if there is any negatives. 
  I emailed autotrail UK and they have said that it can be done but it will be an after market kit. I was concerned about the warranty if we did it and was told from where we bought it that we need to go through fiat dealer to do it. But then told by another dealer that fiat does not hold warranty on the rear anyway only the front. It's all getting rather confusing and like it’s too hard.
AIR SUSPENSION
AT NZ Facebook post:  Has anyone fitted air suspension to their AutoTrail. If so, who by and ballpark cost. Need to raise the rear end to get into my driveway. 
Comment:
  Yep same thing driveway to close for comfort. I fitted them myself for $1150
  Are they 6 inch units?
  Probably more like 4 inch, you can only go up as much as the springs will allowed you after that it’s wheels on the towbar. Over inflating air bag can shorten there life. They also screw in to where the bum stops go.
  I had same problem with going up driveway, so fitted some myself. I used 6 inch diameter air bags but if enough room I would go bigger, say 7 inch. Purchased twin cylinder 12 volt compressor and 4 x one way electric solenoids air valves. (Cheaper than 2x two way solenoid air valves). Also needed 2x pressure gauges ( there are single gauges with twin needles available) plus you need a couple of two way switches. This set up will allow you to operate each side independently. You can save on solenoids, and switches if you only want to operate air bags together. Total cost of components about $600. You need to have some engineering ability to make the make the mounting brackets. I personally have fitted 5 sets of air bags to motorhomes over the years and they do improve handling and ability over curbs, etc. Some testing stations may require you to get the installation certified before issuing CoF or WoF.
  What year is your motorhome (ours is 2017 Tracker FB) and how much lift can you get at the axle? What brand did you use?
  The airbags have a movement of about 100mm which gives about 150mm at the extreme rear of the vehicle. My Autotrail is on a Mercedes but this shouldn’t make any difference, leaf spring rear suspension. If you google “air suspension nz” you will find several businesses offering air kits for cars. You won’t need the air tank and check for clearance (diameter wise) that can be fitted. You will need to get fittings made to install airbag to suspension and chassis.
  We used Boss airbags sourced from Trade Me on our Mercedes Sprinter. Keith Andrews Whangarei fitted them and certificated by an engineer.
  Boss air suspension fitted today. Works fantastically, achieved about 125mm lift providing about 25 mm clearance to the drive. Improved the comfort whilst driving too.
AIR SUSPENSION
AT NZ Facebook post:  Has anyone fitted air suspension to their AutoTrail. If so, who by and ballpark cost. Need to raise the rear end to get into my driveway. 
Comment:
  Yep same thing driveway to close for comfort. I fitted them myself for $1150
  Are they 6 inch units?
  Probably more like 4 inch, you can only go up as much as the springs will allowed you after that it’s wheels on the towbar. Over inflating air bag can shorten there life. They also screw in to where the bum stops go.
  I had same problem with going up driveway, so fitted some myself. I used 6 inch diameter air bags but if enough room I would go bigger, say 7 inch. Purchased twin cylinder 12 volt compressor and 4 x one way electric solenoids air valves. (Cheaper than 2x two way solenoid air valves). Also needed 2x pressure gauges ( there are single gauges with twin needles available) plus you need a couple of two way switches. This set up will allow you to operate each side independently. You can save on solenoids, and switches if you only want to operate air bags together. Total cost of components about $600. You need to have some engineering ability to make the make the mounting brackets. I personally have fitted 5 sets of air bags to motorhomes over the years and they do improve handling and ability over curbs, etc. Some testing stations may require you to get the installation certified before issuing CoF or WoF.
  What year is your motorhome (ours is 2017 Tracker FB) and how much lift can you get at the axle? What brand did you use?
  The airbags have a movement of about 100mm which gives about 150mm at the extreme rear of the vehicle. My Autotrail is on a Mercedes but this shouldn’t make any difference, leaf spring rear suspension. If you google “air suspension nz” you will find several businesses offering air kits for cars. You won’t need the air tank and check for clearance (diameter wise) that can be fitted. You will need to get fittings made to install airbag to suspension and chassis.
  We used Boss airbags sourced from Trade Me on our Mercedes Sprinter. Keith Andrews Whangarei fitted them and certificated by an engineer.
  Boss air suspension fitted today. Works fantastically, achieved about 125mm lift providing about 25 mm clearance to the drive. Improved the comfort whilst driving too.

Hydraulic levelling system

by Garry Yvonne

[ 5 ]

Garry Yvonne

05:16 PM   26-Apr-18

Blenheim

we have a 2017 Delaware S  of which we are considering fitting the Hydraulic Levelling System to , has any member had one fitted if so what is their opinion of this option, Obviously we are looking at cost of system to be Automatic and where to go for this and how much time it takes to be completed, we are currantly living in Blenheim,replies would be appreciated.

Regards Garry

John M

07:38 PM   26-Apr-18

Hi Gary,

I saw an advert for such in Europe and found the price was €8000!!  I decided the few minutes it takes with Ramps was more economic.

Then I considered how they could be mounted, at the rear there is nothing much solid beneath our vans?  The chassis members are probably not spaced wide enough to level off? So I would expect the cost to add solid cross members to be huge.  

Also consider the weight?

 

Incidentally, not same thing but on our Comanche we have wind down stabilisers which were an optional extra at about $500, they are worth every cent.  I make this comment as over here very few motorhomes have stabilisers.  Some people do use cheap hydraulic car jacks which are probably every bit as good and cheaper to obtain.  The purpose of them is to stop the van rocking in the wind or as you move about the van.  They work well.

 

John

Knutsford

Cheshire

Sublime

08:05 PM   26-Apr-18

Geraldine

We have hydraulic levellers on our Dakato and wouldn't be without them.  E & P levellers from  Holand (google them)they are made specifically for the likes of Fiats etc european vehicles.  You can bring them in direct however we went via Australia and brought them back with us and had them fitted here.  Not cheap approx $6000 for levellers and $3500 to fit. I notice you are in Belnheim we are at Marfells if you want to come and check them out or want any further info.

 

cheers Sue & Leicester

John M

07:51 PM   07-May-18

On the leveling subject:

I’m in Glasgow and met a guy with a brand new Swift Tag Axle similar to the Comanche.  He ordered it with the Leveling system I mentioned above.  He reminded me that it is marketed by Alko for use on Alko Motorhome chassis, and cost him £8000/$16000.  The whole vehicle cost him £104k which is about £20k worth of accessories.  

The leveling system is a pneumatic shock absorber rather than steel posts pushing on the ground.  The van looked really weird with its front wheels on the ground and the body about eight inches/200 mm above the wheels.  He said the leveling is great.

But the vehicle is undriveable and no one will take responsibility for it!  He took it to Fiat and they couldn’t work out the problem and blamed it on the installer.  In this case that was Swift, he believed?  He is now trying to work out how to get his money back on the whole van?  

Frightening story.

John M

Garry Yvonne

12:15 PM   27-Aug-18

Blenheim

Garry & Yvonne Watson

Further to our comment on installing a hydraulic levelling system, we have now had these fitted and decided on a brand called Ma-Ve made in Italy and marketed by Rn-Rv these were installed by a local company here in Blenheim called H R Engineering and the job was done very professionally by Daryl.

we have used these a few times and find the motor home is now very stable at rest and we get no movement when we move around especially at night time.

We think the expense was well worth the cost of having these installed.

Creaky rear end

by Magndav

[ 3 ]

Magndav

05:43 PM   04-Jan-18

Auckland

Has anyone experienced noisy rear suspension creaking in their Autotrail? We have a seven year old Cherokee which we have had from new and without any particular suspension noise problems., We drove up to the national rally in October without any issues. In mid December, the next time I used the vehicle there was a terrible creaking, grinding noise from  the back every time I went over any uneven road - which of course was much of the time. We were away in the van for a week after Christmas and the creak continued - definitely suspension related - and nothing like pots in a cupboard!! I took it into ourlocal Fiat agent this morning and they advised that the rear leaf spring shackle rubbers had worn through and need to be replaced, and also there was noise heard from the rear shock absorbers they should be replaced as well - but they viewed all of that work as falling into the Autotrail agents court rather than Fiat. I decided that I needed to puirsue that route - but then driving home from the agents the rains starter-d - the first rain we have really had for at least a couple of months - and after 15 minutes or so of driving in the wet the creaks from the back had gone and driving was normal and quiet. In my mind this rules out a shock absorber problem. It alswow makes me wonder if the rubbers realy have worn through or had simply become 'seized up' with standing in a liong hot dry spell. Has anyone else had similar problems?

 

geebeealan

06:37 PM   04-Jan-18

Kaiapoi

I had the same on 2011 model removed the rear shackle bushes and cleaned the reasembled

 with grease cured the problem for the next 4 years ownership the job took about 3 hrs done by me 

The Sutherlands

08:52 PM   05-Feb-18

Auckland

Having read the the above about the "creaky rear end" I filed this in the memory banks for future reference. On our next trip on Auckland Anniverary weekend-guess what- we developed a really bad squeak in the rear. Gawd-whats gone wrong now I cried, we have only done 3500k's, I know its been hot and dry but surely the bushes havent dried out. Back home I got the hose out and gave the rear end a good hosing only to still have the squeak on the next outing. Dam- an inconvienent trip to the dealers coming up. Listening carefully I noticed the squeak was only when the van was swaying from side to side. Under the rear again, checked and inspected everything in sight, sprayed silicon on everything that moved and.......found the cause was the drop down rack in the shower swinging away in the breeze and making a huge noise. Laughed my head off!

Ducato Maxi 2017 Top Mounts

by Les

[ 1 ]

Les

10:33 AM   26-Jul-17

Tuakau

Interesting Reading.

This Morning my Courier Driver that has a new 2017 van manual, said last night he stopped for diesol and his van got stuck in gear, fiat nz gave him a spare van and said his problem was due to his starter motor...... sounds like the old earth strap problems to me

 

http://www.fiatforum.com/ducato/452150-new-2017-ducato-maxi-top-mounts-failed-again.html

 

Les

Rear of vehicle ground clearance

by Noel

[ 16 ]

Noel

08:06 PM   29-Jun-17

Hamilton

We are looking at purchasing a new Delaware “S”.

Have any owners of this new 2017 model had trouble with bottoming out in gateways with such a large overhang from rear axle?

 

The Sutherlands

07:10 AM   30-Jun-17

Auckland

Yes it is a problem. It requires a change in driving style to overcome. My old 2013 AT had different chassis extensions to my 2017 AT and was a lot more forgiving because of it. I think the Delaware has an ALCO chassis which is lower again. With driving,firstly you need to be aware of humps and bumps and if you think you might bottom out get your co driver to jump out and watch. My driver training is x Army in which we were taught to approach the hump/bump at an 45deg angle or better so your front and back wheels are offset. Or get a tow bar and then at least you have an audible warning to stop and back up

Noel

07:28 PM   30-Jun-17

Hamilton

Thanks for your reply, would you purchase this model again? Do you know if the torsion bar  suspension can be adjusted to give more ground clearance.

Grant and Gail

08:19 PM   30-Jun-17

Christchurch

I have this problem but usually manage by changing the approach angle as per the Sutherland post. I intend fitting airbags which can be operated from the driving position. I have scraped the lowest part on the tight rear corner numerous times and am concerned that I may damage the chassis if I continue. I have seen caravans with rollers like boat trailers use.

Onlinesteve

08:43 PM   30-Jun-17

Cromwell

Look at photos from Autotrail rallies NZ. A few showing wheels attached

Beetle2

08:45 PM   30-Jun-17

Christchurch

We have a 2016 Imala 730 . On a recent trip to the North Island we had issues with the overhang - once going into a DOC campground at Mangaporo where the rear skirt (it is certainly not a bumper) grounded on grass and was torn and then we grounded lightly going into a service station in Whangarei.  We spoke at Te Awanga to the owners of a Delaware from Wanganui who fitted an aluminium bumper bar complete with a skid to alleviate similar problems. We are currently having a similar bpumper made in Christchurch. If I had the money and could find a suitable firm to make a professional job, I would have the lightweight plastic skirt totally removed and replaced with a tapered rear end - the bottom 20 cm is merely cosmetic and if the tail lights were moved up,  the vehicle would be more forgiving of uneven terrain. We had to make an angled approach and departure on the Paihia ferry and there are areas around Lake Pukaki where  we could easily drive in our previous campervan that are now unreachable. There are also some nasty low bollards in Kaikoura waiting to tear the skirt off as you leave a parking space. It is not a new problem with Autotrails - if you look at photos taken at the Levin Rally in 2015 and the Taranaki Rally in 2016 you will see custom-fitted bars fitted to try to lessen the problem (in both cases, photos are at the bottom of the series).  Overall, we are extremely pleased with the Imala 730 but the overhang and blind rear corners are serious design faults. We are also going to fit proximity alarms as soon as the new bumper is finished. For those who have already had an issue, the skirts are made of thin ABS which does not weld easlily but Marley solvent glue (for plastic guttering) works and you can make a filler with ABS welding rod and acetone...

Onlinesteve

08:57 PM   30-Jun-17

Cromwell

We have wheels fitted to our 2014 Delaware. Has worked at treat on and off the Cook Strait ferries along with angled approach 

Grant and Gail

10:17 PM   30-Jun-17

Christchurch

Have you had any concerns about the force that may be applied through the wheels to the chassis?

Leonie

11:04 PM   30-Jun-17

Auckland

I have replaced both right and left hand side rear skirts, they are supplied as a module which I didn't realise, as I had them patched unsuccessfully. Andy from New Lyn did the mending and also placed a strengthening bar behind the skirt for protection. So far, so good.

Auckland Motorhomes in Drury carry the spare skirts for $235.00 plus $30.00 labour. 

Onlinesteve

10:44 AM   01-Jul-17

Cromwell

Grant and Gail. It's more about protecting the ends of the chassis. If the wheels weren't there then the chassis still takes the applied force. 

Grant and Gail

01:56 PM   01-Jul-17

Christchurch

I will rephrase my question. Is there any concern about the applied force to the chassis with or without wheels? I mean you wouldn't try to jack up the Rv by the rear corner.

Mike & Chris

04:31 PM   01-Jul-17

North Canterbury

As an amateur engineer, I think without any doubt that if you relied on the wheels to get through any obstacle then you would soon find damage in the chassis extensions or in the van structure. My towbar is almost 100mm lower than the van skirts so it prevents damage to the van but I wouldn't be happy with a heavy grounding. I like the idea of airbags though, would be very interested in any research you find on that subject.

Mike

Grant and Gail

08:41 PM   01-Jul-17

Christchurch

Hi Mike. Some time ago I contacted Boss NZ and after a look at my Delaware they recommended the following. Prices may not be current.

 

2600 complete (includes bags, blank brackets and air line push fitting). $204 x 2.

 

In-cab 07 kit (includes big compressor, air line, in-cab gauge, switch and dump valves) $690

Total $1118

 

They recommend first contacting a heavy use certifier so that the work meets their certification requirements. They can provide certifier names.

 

You will also need a metal fabricator to add fixings to the brackets for bolting to the vehicle.

 

Hope this helps.

Grant

Avocadopicker

10:33 PM   02-Jul-17

Katikati

We have a 2017 Delaware, with towbar and towbar-mounted bikerack, so we're even longer. The airbags definitely help enormously. 

Mike & Chris

10:00 PM   03-Jul-17

North Canterbury

Hi

Do you have airbags that simply supplement the normal suspension or a full system with compressor, storage tank etc that will physically lift the rear. If the latter, how much will it lift? How quickly? and what brand/model? Did you have to fit longer shock absorbers? Modify the spring attachments? 

 

I want a system that in normal use doesn't raise the motorhome at all (it only fits in my shed with 50mm headroom to spare) but at the flick of a switch would raise the rear significantly, say 150mm which would be a little more than half of that at the axle, and then back to normal once the obstacle was overcome. Additional benefit would be a better and more stable ride.

 

Mike

Avocadopicker

05:48 AM   13-Jul-17

Katikati

We have specially made (for Alko chassis) compressor+gauges+bags+valves-and-pipery+fitting). I haven't measured but I reckon the lift at the wheel arch must be around 70mm. This would be reflected in a bigger lift at the rear. You can pump between 1 and 7 bar, running generally at around 4. Both bags inflated to same pressure but you can decrease them individually. It does make some (small) difference to levels if you're trying to avoid using ramps. The best effect is on the ride stability and noise. These were fitted in the UK by AS Suspension. We have found levelling much better this time. Previous Dunlop system on Fiat chassis permanently raised the rear which meant we were almost always obliged to use ramps to get level. 

Alko Chassis Maintenance

by Les

[ 1 ]

Les

11:07 AM   05-Aug-15

Tuakau

Click on the link, for more imformation

http://www.motorhomefun.co.uk/forum/threads/alko-axle-greasing-is-not-at-all-difficult.93021/

VEHICLE BATTERY

Battery charger

by Julie and Bill

[ 1 ]

Julie and Bill

06:19 AM   23-Oct-18

B of P

we are trying to get to the bottom of why the vehicle battery went flat.

is you leave the 230V power on for a week can the vehicle battery go flat

 

 

Battery vehicle reading?

by Bman

[ 3 ]

Bman

07:38 PM   20-Jun-18

Auckland

Hello, I am seeking some advice on what your vehicle battery reading is after being on 240v charge for 3 days? Is 12.7 (good) a normal reading? I am a little paranoid as the vehicle battery has been at poor due to a faulty alternator which was replaced under warranty. Grateful for your advice on your vehicle battery reading?

Julie and Bill

11:49 PM   22-Oct-18

B of P

just happened to be looking re my flat battery that are a worry I would not call it paranoia! Anyhow that 12.7 sounds fine to meIs your battery problem fixed?

 

Julie and Bill

11:51 PM   22-Oct-18

B of P

please excuse the typos- has your battery problem been fixed?

WARRANTY

Imported Motorhomes

by Les

[ 1 ]

Les

10:42 AM   23-Jun-18

Tuakau

WARRANTY ON IMPORTED MH
AT NZ Facebook  Post:    Good morning members, we have recently purchased an AT off Trademe, privately imported in October and travelled 6000kms. I emailed AT UK to have the ownerships details transferred for warranties, they will not cover it and suggest we find a warranty provider who offers after market warranties, does anyone know of a business who does this, thank you.
Comments:
-  Good luck with that! Maybe Autosure?

-  What are you trying to get a warranty on? MH? Or cab/chassis??

-  Both, I don’t understand why there’s no warranty cover for AT in NZ, when there’s so many here now, what are your thoughts?

-  I would think anyone who does car warranties would surely undertake a m/home as well. Try your local 2nd hand dealer.

-  There may be auto insurance companies like Club auto that may provide a warranty at a cost. However separate your rig into two parts: Fiat and habitation. Your Fiat will have a 2 yr international warranty from the time it commenced in the UK. (You need to ensure that it is now transferred to NZ with your local Fiat agent). The habitation warranty is with the UK dealer that the MH was purchased from and while not being transferable to NZ, the dealer may send you parts (at your shipping cost) if something is proven to be faulty. (The manufacturer may require the return of the part). Relate the habitation to buying a 2nd hand house and trying to find an insurance company to provide a warranty.
HYPERLINK "https://www.facebook.com/profile.php?id=581078480&fref=gc&dti=553858014805956" 
-   I also purchased a second hand private import AT and had to self fund several repairs that might have been covered under warranty if van had remained in UK. I knew this would be the case when I bought it and just had to grin and bear it as part of the cost of getting a cheaper motorhome and the model I wanted.

-  Thank you I didn’t realise this, lesson learned

-  Even if you had bought it in NZ you wouldn't have got an actual Autotrail warranty only a warranty from the dealer who sold it to you.
 
-  Regarding the Fiat part of the vehicle, when registering it with Fiat NZ ask whether your 2016/2017 Ducato is affected by the EGR recall. I’m currently waiting for a replacement part to arrive in Christchurch

FIAT NZ WARRANTY

by Les

[ 1 ]

Les

01:37 PM   09-Nov-17

Tuakau

ATECO Group NZ as a 3 year or 200.000km on our Fiat Professional vehicles and includes 24 hour Roadside Assistance, this only applies to New Zealand new vehicles imported by ATECO Group NZ.   

 

Paint repair is covered for the life of the vehicles warranty only.

Anti-Perforation warranty is between 6 or 8 years depending on the vehicle. It is subject to the vehicle being reasonably maintained and cared  for and covers the original vehicle body against perforation corrosion (rust from the inside out).

 

Any mechanical issue or warning light on dash should be address with our Servicing dealers.

 

With regards to have my details on your Forum, it has caused an overload of calls coming to me, could we please keep the communication line between you and I, with question or concerns via email, it would be much appreciated.  

 

Thank you

Regards

João 

Fiat International Warranty

by Andrew

[ 14 ]

Andrew

03:05 PM   05-Jul-17

Papakura

If it is appropriate I would like to guage members feedback on the subject of the Fiat International Warranty. Looking through this forum the topic has certainly been the subject of much conjecture over recent times. There is certainly a great deal of misunderstanding and misinformation about how International Warranty operates.

The reason for asking for such feedback is that there are unprecedented numbers of Fiat based campers arriving in New Zealand through a variety of sources. Last year 800 arrived and this year the number could eclipse 1000 units. This huge increase in volume has prompted a discussion between Fiat Dealers and the NZ Fiat importer, Ateco Ltd about the servicing and warranty requirements to support these vehicles. Your input will assist towards the formulation of a comprehensive policy which will then be issued to all Fiat owners who are inside warranty and to the importers who are bringing these vehicles into New Zealand. 

 

Warranty Types:

New Vehicle Warranty. Most people probably understand the industry norm for new vehicle warranty for a new vehicle purchased from a franchised new vehicle dealership in New Zealand. There are two components of such a warranty which will meet the cost of a legitimate new vehicle warranty claim. There is the claim that the dealer can make back on the manufacturer for performing a repair that is deemed necessary due to a faulty part or faulty assembly while the vehicle is within the new vehicle warranty period. Typically the dealer will recover a reasonable portion of the cost incurred in performing the repair, but often there is a shortfall which the dealer will absorb as a matter of goodwill towards his customer. The second part of the new vehicle warranty is made up of less straightforward claims where the manufacturer does not accept the warranty claim but the dealer decides to complete the repair as a matter of 'goodwill' or 'policy' to maintain the relationship with the new vehicle customer. This is a straight out cost to the selling dealer and is usually funded by a provision that the dealer makes from the profit generated by selling the car in the first place. 

So typically any franchised new vehicle dealer will be incurring a cost performing new vehicle warranty which results from a shortfall between the cost of the repair and the amount recovered from the factory, and secondly from goodwill repairs where no claim on the factory is possible.

Transient New Vehicle Warranty. From time to time a vehicle may be purchased in Dunedin but be relocated to Auckland while it is still within the new vehicle warranty period. Of course the new vehicle warranty remains valid and a claim can be made at any dealer holding the same franchise throughout New Zealand. The repairing dealer can claim on the factory for a legitimate warranty claim. In the case of a 'goodwill' claim the repairing dealer will invoice the selling dealer if the selling dealer agrees to meet the cost of the claim.

International Warranty. Some brands offer an International Warranty which provides some degree of cover for owners of vehicles which are within the specified warranty period who move from one country to another. There are several very distinct differences between an International Warranty and a routine New Vehicle Warranty.

1. The vehicle must be registered for International Warranty so that it can be clearly identified by the manufacturer. This is an onerous process and a cost to the person completing the registration.

2. International Warranty claims are difficult to make and also require a raft of time consuming paperwork. Reimbursement of International Warranty takes months.

3. Generally the International Warranty conditions are less generous and more stringent than a new vehicle warranty.

4. The selling dealer is often on the other side of the world, and therefore a 'goodwill' claim is nearly impossible to make. The repairing dealer has not benefitted from the sale of the vehicle and does not have any provision to draw upon to fund goodwill claims.

5. The repair times given by the factory are almost impossible to meet and therefore the repairing dealer will almost certainly lose time completing the repair. Specialist technicians are very hard to find, very expensive to employ, and generally are booked out well in advance creating a significant opportunity cost when loosing time doing warranty repairs.

 

There are some Fiat motorhomes being built in New Zealand onto chassis or vans supplied by a Fiat dealer. These vehicles are fully covered by the terms of the Fiat new vehicle warranty as described above which includes roadside assistance and emergency towing benefits etc.

There are also a great number of Fiat based motorhomes being imported by the official agent of an overseas motorhome builder, such as AMH's relationship with AutoTrail. 

There are Fiat based motorhomes being purchased from dealers overseas and being imported by private individuals for their own use, and Fiat based motorhomes being imported by private individuals in order to profit from the resale of these vehicles in New Zealand. Increasingly there are rental operators importing built up motorhomes in bulk to capitalise on the tourist boom.

Some of these vehicles have the benefit of a Fiat International Warranty.

 

Most Fiat dealers in New Zealand will support an owner who has a Fiat vehicle within International Warranty and try to assist wherever possible. This is often done at a significant cost to the New Zealand dealer without any offset or income from having sold the vehicle, and in the knowledge that they may only recover a portion of their cost for providing such assistance. There may be some offset from an ongoing service relationship with the customer, but not always. The commercial reality of this situation differs from the expectations of many of the motorhome owners, some of whom display a "drop everything and fix my vehicle now for nothing" expectation when presenting at the New Zealand Fiat dealer, even when the customer purchased the vehicle from a UK dealer in order to "beat the system and save $10 grand". I have seen threads in this forum where owners have purchased an AutoTrail from a dealer in the UK to by-pass AMH, and then had an expectation that AMH would fix habitation faults for nothing under warranty. The situation is the same, and again is this commercially realistic? If you act to "beat the system" then can you expect the system to support you when things go wrong?

 

There is also certainly an issue with the terms of the International Warranty being oversold by Motorhome sellers in New Zealand and overseas. The International Warranty is being portrayed as the equivalent of a New Zealand New Vehicle Warranty when it is not. The key component that is missing is the role that the selling new vehicle dealer plays in meeting the cost of goodwill claims, and meeting the cost of the shortfall between what the manufacturer pays out and what the repair actually costs to perform. This goodwill cost beyond what Fiat will pay for as the manufacturer either lies with the motorhome reseller (who has profitted from the sale) or with the vehicle owner (who has the benefit of the usage of the vehicle). This issue is becoming prevalent because of the increased numbers of these vehicles entering New Zealand. There is a bigger issue between AutoTrail UK and Fiat if the end users perceive that the International Warranty is inadequate, we have no influence on this from New Zealand. Very soon Ateco NZ will advise owners and the resellers what the terms of the International Warranty are, which should at least reduce the degree of overselling.

 

Misconceptions about International Warranty are common to all European brands, most of whom operate on a cost recovery basis - ie. the customer pays and the proportion recovered from the manufacturer (if any) is then refunded upon recovery. So if you buy a $300 000 Maserati in London and import it to New Zealand, then this is what you would expect if you were making an International Warranty claim.

 

Those privately importing new or near-new vehicles themselves should consider the savings achieved versus the after-sales support surrendered in terms of both the vehicle and the habitation fit-out, and make their decision with their eyes open. 

 

I would be very pleased to read the opinions of AutoTrail owners to guage their expectations in respect to the Fiat International Warranty for:

1. New AutoTrails purchased from the authorised importer (AMH)

2. New or near new AutoTrails privately imported from the UK for your own use.

3. New or near new AutoTrails purchased in NZ from a 'grey' importer.

 

Thank you. All feedback will be very valuable

Andrew

 

 

 

 

 

 

 

 

Les

07:05 PM   05-Jul-17

Tuakau

This is my opinion..........

 

1...... At the present time I am Purchasing my fourth Fiat Ducato Motorhome from AMH Dealership, I went through them for the safety and security by having a 100% Warranty Assurance.

 

 

2 & 3...For the buyers who import a Fiat Ducato Motorhome ( for his own use or to sell on ) and saves $10K to $30K , They Should have to purchase a Extended Warranty Cover, this is what was expected of me when I purchase Import Vehicles. 

 

Les

Bman

07:29 PM   05-Jul-17

Auckland

Hi Andrew, thank you for providing the opportunity to seek opinions and expectations of Autotrail owners on what appears to be an unnecessarily complex issue.  In our search for our second motorhome a big consideration for us was the warranty cover, confidence in the NZ after sale service in the home and the vehicle.  Therefore we bought our new 2017 Autotrail from the authorised Autotrail importer, AMH directly, and we were prepared to pay the extra costs rather than trying to save money on importing a vehicle ourselves.  With the assurance of the 5 year manufacturers Fiat Warranty for Auto trail motorohome from AMH, my expectation is that the 5 year manufacturers Fiat warranty is fully honoured in accordance to the NZ Consumers Guarantees Act of manufacturers warranties.  The conditions of the 5 year warranty cover was provided to me in the "Fiat Professsional Service and Warranty Handbook" when I collected my Autotrail.  My expectation and understanding is that this is a new vehicle warranty for a new vehicle purchased in NZ.  It seems to me that Fiat HQ and Ateco NZ need to support the manufacturers Fiat warranty fully regardless of it being a Fiat International Warranty or New Vehicle Fiat Warranty if Fiat wish to grow their business globally by using the Fiat Ducato vehicle base for its motor homes.  Otherwise bad reputation by word of mouth may ruin the international business potential as consumers feel unsupported.

Chris Gaelic

09:45 PM   05-Jul-17

We purchased a secondhand 2012 Autotrail Delaware that had been privately purchased in the UK, and then shipped to New Zealand. It was close to $30k cheaper than buying it through AMH, and I fully expected that some of that saving would go on extra service and repair costs, which has been the case. I did have repair work done during the remainder of its 2 year international warranty, for which Andrew Simms covered the full cost.

 

Andrew, I appreciate that Fiat dealers are running a business, and agree that we need to be realistic about new vehicle and international warranties. It's a pity that Fiat themselves don't set realistic times for service work, but that is not something that you can control.

 

However, there is another really significant issue that needs to be addressed, and that is the lack of locally available spare parts. I'll illustrate with our own experience of planning to spend 3 months travelling around the South Island in our newly aquired Delaware.

 

We had everything prepared ready to leave Auckland, when the engine wouldn't start. The AA got us jumper started, and we drove to your Botany branch, where it was determined that the engine had been fitted with the wrong altenator, resulting in a battery fail. The battery and alternator were replaced at no cost, but we had to wait for 3 weeks to have a replacement alternator shipped over from Austrailia. That was 3 weeks out of our limited travel time in the South Island.

 

Then, while in Golden Bay, we had a warning light come on and lost power. The nearest South Island Fiat dealer was in Christchurch. We made it to just south of Bleheim, and went into limp mode, and had to be trailered from there to Christchurch. We were then advised that the dpf filter had failed, and it would take at least 2 weeks to get a replacement in from Italy.

 

So, we lost nearly half of our 3 month planned trip, our motorhome was immobilised in Christchurch with a full fridge and all our stuff, and we had the problem of where to stay. 

 

The significance to being far from home and unable to use your home on wheels while waiting for spare parts is a massive problem when it happens. In such circumstances, it's not just the cost, but the lost time that has an impact.

 

With the number of Fiat powered motorhomes now in New Zealand, it must surely be possible to maintain a full inventory of the most commonly needed spare parts. Ultimately, Andrew Simms, and the other Fiat dealers, should have a profitable business servicing our motorhomes. While it is not cheap, I understand the need to pay for such work to be done. I am not so happy at having to wait 2 to 3 weeks for parts to arrive from overseas when they should be available locally.

ChrisB

11:35 AM   06-Jul-17

New Plymouth

Re: New or near new AutoTrails privately imported from the UK for your own use

 

Hi Andrew,

we purchased an Apache 634 in the UK from an AutoTrail dealer, used it in the UK for 6 weeks before shipping it back to NZ.  We still own it and will continue to do so into the future.

 

The AutoTrail is covered by a number of "separate" warranties which are packaged together by AutoTrail for the benefit of the owner.  These warranties were issued in our name with a NZ residential address and in the full knowledge of the distributor that the vehicle's ultimate destination was NZ.  The warranties are:

 

1.  Habitation Compartment Warranty: 2 year manufacturer's warranty plus one additional year provided by MB & G Insurance.  Total warranty period = 3 years and there are no exclusions on vehicle location.

 

2.  Chassis Warranty: this is a 2 year warranty for the base vehicle (as supplied to Auto Trail) and is "back to back" with the Fiat manufacturer's warranty.  There is one additional year provided by MB & G Insurance.  Total warranty period = 3 years and there are no exclusions on vehicle location.

 

3. Other Fiat Warranties:
Paintwork Warranty = 36 months

Anti-perforation Warranty (structural elements of the base bodywork) = 10 years

 

The initial 1 year MB & G Insurance cover (Habitation and Chassis) was included in the purchase price.  The cover can be extended for year 4 (UK 189 pounds) or 4 & 5 years (UK 349 pounds), which provides some indication of the cost of the  Habitation and Chassis warranty on a global basis.  These are not big numbers relative to the purchase price and gives some indication of the overall reliability of the Fiat Ducatto / Auto Trail package.

 

As the vehicle is not registered in the UK, we are unable to access the Auto Trail 10 year Body Construction Integrity Warranty (beyond the initial 2+1 year period).  This appears to be the similar for vehicles purchased from the Official Auto-Trail Luxury Motorhome Dealership in New Zealand.

 

On arrival in NZ we registered our vehicle on Fiat's International Warranty system via the local authorised service professional.

 

We have used the Habitation Compartment Warranty at no cost (replacement parts supplied by the UK dealer for a reading light and a rear LED indicator - owner fitted).

 

We have also used the Chassis Warranty at no cost via our local dealer (ignition system recall, dashboard illumination software mod and replacement of a failed airbags control module) and we have an outstanding warranty claim for failure of the chrome plating on the passenger and driver side door handles.

 

 

General comments

 

1.  A two year chassis warranty on a vehicle of this standard / cost is the minimum we would expect.  Our other recently purchased European vehicle has a 5 year warranty and "free service" for the first 3 years.

 

2.  As per Chris Gaelic's comments, there is an issue with parts availability in NZ.  On the advice of the authorised Fiat dealer our Auto Trail was off the road for 3 weeks while a replacement ABS control module was sourced from Europe.

 

3.  Both in the UK and in NZ the Auto Trail dealer (in almost all cases) is not an authorised Fiat service professional.  Therefore, any Chassis warranty work must be performed by a 3rd party who does not benefit from the original Auto Trail sale.  I can only assume the cost of warranty service work is built into the cost (by Fiat) of the chassis as supplied to Auto Trail and the cost of the warranty work is subsequently recovered by the Fiat service professional from Fiat.  If this is the case, the scope and quality of warranty service in NZ should be no different than the scope and quality of warranty service in the UK.

 

4.  Notwithstanding  3 above, NZ purchasers and NZ importers do not receive the benefits of Fiat Camper Assist  during the warranty period.  Viz: 24 hour call centre, mobile workshop, organising towing, courtesy car, travel expenses, return home of passengers or continuation of journey, hotel expenses, repaired motorhome pick-up, repatriation of the unrepaired motorhome, cash advance etc (limits apply).  I understand that this may not be practicable in NZ.  However, with the increasing volume and the increased margins Fiat will be making from sales into NZ (where Fiat Camper Assist is not provided) some improvement in service is warranted.

 

5.  Some suggestions are:
 - Improvement in responsiveness for Fiat service professionals to undertake warranty repairs without lengthy delays or requiring owner cash guarantees first

 - Improvement in the availability of spare parts supply in NZ

 - Making available NZ maps for the Tom Tom UConnect system

 - Others???

 

These comments are aimed at improving the reputation in NZ of what is a great product, Fiat Ducatto / Auto Trail.  If you would like to discuss any of this off line please drop me an email:  chrisbusnnz1@gmail.com

 

Regards,

 

Chris

 

Karen and Steve

01:06 PM   06-Jul-17

Kapiti

We just took delivery of our new Auto -rail Imala from AMH. We went there because of the warranty offered and with the expectation that Fiat/Auto-trail approved AMH and their systems and processes. We ecpect the same service in regard to warranty claims as if we bought a new car from an authorised car dealer. I endorse what Bman said.

 

Steve and Karen

Nick & Karen

02:27 PM   06-Jul-17

I came out of the golf industry, lf a person purchased a Callaway golf driver overseas trying to save a few dollars, if the head cracked then Callaway Australia would not cover the warranty claim, answer was go back to where it was purchased. With the freedom to choose where we purchase overseas or local it gives you the choice to save money and take the risk or buy of AMH and have a five year warranty. I do not think that Fiat should be piggy in the middle when you have the Choice in the first instance. I think Fiat NZ attempt to try and clarify the difference between local and international warranties  would help future purchasers.

 But talk of goodwill etc, for the downside of an international warranty should not be placed on the local network like Callaway the choice is the customers not the dealer.

 

Mike & Chris

03:54 PM   06-Jul-17

North Canterbury

Quite agree with Nick & Karen. Earlier this year I bought a new car and after looking at privately importing from the UK I opted to purchase in NZ taking advantage of a 3 year warranty and 5 years free servicing. Had I imported privately I would not have expected any support from LR NZ. In 2015 I imported a new vehicle from Japan and similarly do not expect any support from the local franchise... took the risk that time, but the total value wasn't huge compared to the car or motorhome. When we bought our Dakota I also did the sums on importing privately and again decided that a local agent provided the security that I required for such an expensive investment.

 

As an aside, the time mentioned getting spares from Australia and Italy seem to be way over the top. I often buy bits and pieces for my various vehicles in the UK and Australia; norm is almost the following day from Oz and certainly within a few days from England... recently ordered an accessory from a company in Lincolnshire one NZ evening, it was dispatched that day, while I slept, and dropped off by the local courier (rural) three days later. Three weeks from Australia is nonsense. You could do a cheap day trip to Sydney, have a nice lunch at Darling Harbour and come back with it in your carry-on.

Mike

Chris Gaelic

04:50 PM   06-Jul-17

Yeah, Mike, I actually made that suggestion to the guys at Andrew Simms, and was told in no uncertain terms that this was not possible. I totally agree, the part could have been flown over, but Andrew Simms were waiting for the next container shipment organised by their parts supplier, presumably to keep their costs down. Given the option, I would have been willing to pay for the delivery cost to save that 3 weeks.

 

Andrew, that's maybe something that you should consider - providing customers with options for getting parts in faster. It's not always necessary, but when you're a long way from home, it might well be a cheaper option to pay for fast shipping.

Andrew

12:09 PM   07-Jul-17

Papakura

Thank you to everyone who has contributed. Your feedback is incredibly valuable and highlights the need for all matters surrounding the warranty provided by Fiat for Ducato based motorhomes in use in NZ to be clarified.

 

Most owners seem to recognise a distinction between a vehicle purchased new from the authorised agent in New Zealand and a vehicle purchased overseas and bought here as a parallel import. Usually the motivation for parallel importing is to access a percieved saving or even to resell the vehicle in NZ for a profit. However, as described by Chris B above, there are instances of "Tourist Delivery" where NZ customers are buying in the UK, using the vehicle and then bringing it home. All feedback has been fed through to Ateco as this matter progresses.

 

Clearly also the supply and access to spare parts is an issue. Again we are in a constructive discussion with Ateco and Fiat to improve the supply and reduce the delay in obtaining parts from overseas. However the discussion above again highlights some misconceptions about spare parts.

 

New Zealand is a tiny market at the bottom of the world. It takes Fiat under five hours to build every new Ducato sold in New Zealand in a year including motorhomes. We dont wield an enormous amount of clout! There are thousands of parts line items for multiple different models of Ducato. Because of the market size it is only possible to stock the most commonly required service and repair parts in New Zealand and even in Australia. When a part is required a New Zealand dealer will first look to see if the part is in stock in New Zealand in which case the part would usually be available overnight. Next they will look to see if the part can be sourced from Fiat Chrysler Australia in which case the part would arrive in one to five weeks depending on the freight method employed, but also depending on the availability in Australia. (For instance Australia may have parts in transit from Italy or being customs cleared and not available immediately). Failing that the part would be ordered from Italy.

 

Many parts are VIN specific and have to be coded to the individual vehicle in Italy, and then coded into the vehicle when fitted. This would be the case for the ABS module example cited above, and for many other parts including all electronic modules and even spare keys. Inevitably this is a slower process for which there are no shortcuts. Warranty parts causing a vehicle to be off the road might be flown in by DHL to reduce the delay. For a NZ supplied vehicle the local importer may elect to do this at its cost, for a parallel imported vehicle the owner may be given this option at their cost.

 

The flow of spare parts from the manufacturer is not like buying a book from Amazon. There is a misconception that Luigi is sitting next to the phone in Torino waiting for New Zealand to call, and will then immediately pick the part and ship it within an hour. Parts are ordered from Italy by New Zealand once per week at the same time of the same day each week. This is our slot. The parts are then shipped or airfreighted depending on the part and the circumstance. From time to time manufacturers will source spare parts from the OE parts manufacturer (such as Magnetti Marelli) based on demand rather than holding the parts, and from time to time the parts will be on back order, particularly if a common fault becomes apparent in service. Numerous factors can cause delays but in general supply rates are improving.

 

Warranty will only pay for genuine parts fitted by an authorised dealer, so the system must be followed. Usually the dealer and Ateco will pursue all possible avenues to get the parts as quickly as possible, but again in a market of this size at the bottom of the world, delays are almost inevitable other than for commonly required parts. Ateco and Fiat Dealers are currently engaged in determining what Ducato parts can be held in stock to further reduce the delays in New Zealand. Work is being done to reduce delays and improve supply rates.

 

An update will follow, but thanks again to all that have contributed.

 

 

 

 

 

 

 

 

 

The Sutherlands

09:29 AM   08-Jul-17

Auckland

For my 2 cents worth about this discussion it is life is all about risk. You take risks because you have done all your research and the risk is mitigated because of it ,so when I self imported my 2013 AT and susequent 2017 AT I accepted that there was a risk involved with not only the vehicle but with all the other components like the oven,fridge etc so Andrew, the so called "percieved saving" are in fact  actual savings both on the purchase price and on the selling price when I sold the 2013 model.

 

Risk 1-Reliability

The risk is a numbers game-modern vehicles are so much more reliable and better engineered than the awful stuff that came out of the UK 50-60 years ago and we can thank the Japanese for that so in theory problems with new vehicles are now into very small percentages of total sales. I would not have accepted the risk of buying a Ducato if the internet had been full of negative comments about the vehicle.

 

Risk 2-Warranty

I accepted that this would be an issue after reading NZ forums about servicing issues from FIAT dealers but again it was a risk worth taking and we found a dealer (not in Auckland) who was, in my opinion, outstanding in the level of service offered when we had a faulty oil senor replaced. Sure a hassle to get the vehicle to them but again it was part of the risk factor.

 

I agree, the T&C"s of the International Warranty need to be explained better, rather than a small paragraph on the Fiat UK websit.

I also sympathise with the plight of dealers obtaining parts in a timely manner, I deal a lot with this problem in my industry and to get parts from Europe now takes on average 12 weeks by sea so a few weeks from Australia is actually very good.  

 

Not to say that the above risks are minor and its not everyone who wishes to accept these when buying a vehicle hence the need for dealers but fortune favours the bold, and on balance my decision to self import was the correct one for me. 

 

 

 

Les

12:22 PM   08-Jul-17

Tuakau

 

DPF Filter

 

Chris Gaelic

12:25 PM   09-Jul-17

Wow Andrew, what an interesting discussion you've started. I hope our members all take time to read through it.

 

I've got a couple of comments that might be addressed by staff training at your service centres:

 

1. If there is a long delay in getting a part through the normal channels, but it could be flown in at additional expense, then your service staff should offer both options to their clients.

 

2. If the motorhome is likely to be more than 2 or 3 days under cover while being repaired, have your service staff check with the owner that their fridge has been turned off, or offer to connect to 230v while inside.

 

On the last item, it is easy to forget, in the horror of being told that you may be off the road for 2 to 3 weeks, that your fridge is still on. The consequences can be pretty horrific, and expensive.

 

I totally understand that you are not responsible for the habitation area, but a reminder built into your standard procedures would be very easy to do.

Chris Gaelic

01:11 PM   09-Jul-17

Just to illustrate what can go wrong if you forget to turn off your fridge while your van is being serviced, I recently took my Delaware into the Botany branch of Andrew Simms to have the glow plugs replaced. The parts were available, and it was expected to take 2 days, and be finished on Friday. It took a little longer, which meant it was Monday afternoon before we picked it up. The fridge was empty, but still on.

 

On Monday afternoon, the house battery was totally flat, and wouldn't recharge properly. The fridge has run out of gas, and the controller decided to use the house battery. While this shouldn't have happened, it meant a trip AA Solar in Silverdale to replace my lithium battery. Fortunately, Pierre accepted that the controller had misbehaved, and honored the 10 year warranty, but I still had to cover half the cost - just over $1,000.

 

Object lesson for all motorhomers - turn off your fridge, and preferably the mains power, when you take your van in to be serviced. 

What's not covered under warranty

by Alan and Barbara

[ 13 ]

Alan and Barbara

05:07 PM   27-Jun-17

Warkworth

Travelling home last week from Taranaki the EOBD light came on in our new Delaware.This European On Board Diagnosis allows continuous diagnosis of emission related components to be made. In other words something wasn't working as it should. As our vehicle has only travelled 3500km I presumed this would be a Fiat issue that they would fix under warranty. Booked into Andrew Simms at Botany were they found the fault with the ECMP 1451-92 DPF.

The DPF had 90% soot mass. They carried out a forced regeneration of the DPFand got the soot mass down to 50% and consequently the dash light disappeared.

Expecting this to be covered by warranty I was presented with a $215.63 bill and told it was not covered by Fiats warranty. I argued that if this is a design fault with this Euro 6 engine then it should be Fiats responsibility to fix the fault, but to no avail. Response was if it happens again they may look at it!

Looked up Google and Ducati engine regeneration and there is a swag of information about this very problem. I was told that I needed to get the engi hot enough for this regeneration to occur, ie hotter than normal running temperature and that running the engine at over 3000rpm for 20 to 30 minutes might do it!

It seems that Andrew Simms are not that interested in servicing Fiats not purchased here in NZ.

Any one else had this problem?

 

Nick & Karen

05:59 PM   27-Jun-17

If the Autotrail was purchased from Auckland motorhomes it has a New Zealand Fiat warranty of 5 years 100000km so should have not had a problem.

Les

06:19 PM   27-Jun-17

Tuakau

Hi Alan &Barbara When you brought your new fiat into NZ Did you Register it with Fiat NZ as to get a 2 year warranty, This is what I have been told... Les

RSUP

06:29 PM   27-Jun-17

Taupo

We contacted Bryan Keating at Fbryank@fc.net.nz Fiat,Chrysler NZ, provided all purchase details Bryan then organized 2 year international warranty.

Andrew

01:17 PM   03-Jul-17

Papakura

Hi Alan and Barbara. At the outset, as a fellow Auto trail owner and a MCA member, please be assured that we are committed to assisting all Fiat motorhome owners to derive satisfaction from their vehicle. Your post raises several very important issues which are widely misunderstood, primarily because not enough has been done to inform owners of imported motorhomes about the terms and conditions of the International Warranty.

The issues created by new clean burning technology, such as that incorporated in the Euro 6 compliant Ducato, are affecting the whole industry. Of these issues ,dealing with the carbon build up in the DPF and exhaust system is the most challenging. Without exception every manufacturer that we deal with, including the Japanese manufacturers, considers that the cleaning of carbon deposits from components such as DPF's or throttle bodies is a service requirement and not a warranty item. The carboning up of a DPF, particularly for a vehicle which has low or light usage, is almost inevitable and will be a cost to the owner throughout the effective life of the vehicle. This does not result from a defective part or a fault which can be corrected, therefore it is not warranty; it is a service requirement. I can understand your concern about this, but it is very common with new generation diesel engines across many brands of vehicle, and is particulary prominent for low mileage users and light-footed drivers.

Occasionally within all of the brands we represent, we might see a vehicle which we have sold new display the same issue. On a case by case basis for a vehicle which we sold new, Andrew Simms might decide to do this work at our cost as a matter of goodwill. If we make this decision then it is entirely at our cost and we cannot claim back any part of this from the manufacturer. 

With just 3 500 kms travelled in your new Auto Trail, I can understand why you felt that there should be some goodwill extended to you, (notwithstanding that the low mileage makes the DPF issue more prevelant as explained above.) However I am not sure that it is fair to attribute the lack of goodwill to Andrew Simms, who neither imported or sold the vehicle to you. We certainly have a responsibility to all Fiat owners to try and ensure that they derive the maximum satisfaction from their vehicle, but in the case of a goodwill claim for a non-warranty item, this will always fall back on the selling dealer or vendor - in this case the dealer you purchased the motorhome from. Your expectation seems to be that Andrew Simms should have paid for this non-warranty repair to a vehicle which we did not sell. 

The Fiat Ducato chassis offers so much for motorhome builders that it has quickly become the most popular chassis in use. There are about 75 Ducato based motorhomes a month coming to New Zealand. I fully accept that there has been a lack of information, or even some misinformation, circulated about the Fiat International Warranty and in particular the obligations upon the owner (or selling dealer) to register their vehicle for warranty. There is also a great deal of misunderstanding about the level of cover that the International Warranty provides, for which the motorhome vendors must take some responsibility for.

We are currently working with Fiat to provide better information and policy around International Warranty, which will then be communicated to the owners, the motorhome dealers and the MCA. I will post an update here once the policy is confirmed.

You are welcome to email me directly if you have further concerns. Your feedback forms part of a very important issue for owners of all brands that have been imported from overseas.

Regards

Andrew

Les

02:16 PM   03-Jul-17

Tuakau

 

Fiat Ducato

The sixth generation of the van upon which three-quarters of European motorhomes are based employs ‘Low Pressure EGR [exhaust gas recirculation] technology’. This means that the exhaust gases are intercepted after passing through the diesel particulate filter (DPF) and returned to the combustion chamber via a low-pressure circuit. This results in a lower combustion temperature which helps reduce NOx emissions, while the improved efficiency of the turbocharger saves fuel. The new Ducato engines are, claims Fiat, top of their class in terms of delivering high torque at low revs and when it comes to fuel efficiency – qualities motorcaravanners are sure to value.

 

Les

I will be keeping my fingers crossed

Chris Gaelic

04:43 PM   03-Jul-17

Just a comment to Andrew on the dpf filter. We get our servicing done at your Botany branch, and were advised very early that we should make a point of occassionally pushing our 2012 Autotrail as hard as legal while driving up hills, something that we've been careful to do. However, I've never seen the dpf cleaning light come on, and our filter still needed to be cleaned at one of our service checks.

 

We're obviously well out of warranty now, but it does raise a question about whether the dpf cleaning circuit is working correctly. If it's not, and we were still under warranty, then that should be a valid warranty claim.

Les

05:10 PM   03-Jul-17

Tuakau

When we had our 2012 Autotrail Delaware the DPF played up light on, So on the trip to the SI in 2012, Fiat Dealership at Wellington replaced it under Warranty, crossed to SI then on the way to Blenheim the motor did a regeneration... A friend has had his go twice at a replacement cost of near $1000 so he had the Egr system pluged off.....Les

Andrew

02:41 PM   04-Jul-17

Papakura

This is a useful discussion, and a bag of snakes in one!

I would like to reiterate again that the "clean diesel" technology is an international issue, an industry issue and not just a Fiat in New Zealand issue. Just ask Volkswagen how hard it is to comply with Euro 6 emission regulations.

In answer to Chris, yes if the DPF system was inoperable or faulty then this might be a warranty claim if all other requirements are met and the fault could be attributed to a faulty part or faulty manufacture. This was not the case described above where the filter was clogged with carbon, most likely as a result of the light usage and the engine never getting hot enough to trigger an automatic regeneration. We found no fault with the system, and a forced regeneration cleared the DPF. 

It is a clumsy analogy, but it is akin to operating your log burner with the damper closed all of the time, and then blaming the wood burner manufacturer becuase your chimney needs sweeping. Occassionally you need to open up the damper and get the whole system hot, and you need to accept that cleaning the flue more often is a by-product of having a clean burning log burner.

The late model Euro 6 engines are far cleaner than previous models with a raft of new technology to achieve Euro 6 which comes at a cost, both in up-front engine cost and in servicing requirements. The matter is amplified for motorhome users when the usage is intermittent, low mileage and light. The engine is actually designed as a commercial engine with a seeming assumption of heavy, high mileage, and hot usage - quite the opposite of a typical motorhome. The advice to occassionally hold the vehicle in a lower gear and get it 'hotter than usual' remains good advice for any diesel that has light usage. However this may not entirely avoid DPF servicing issues.

My own AutoTrail has done 1 800 kms in two years. I expect to have to manually clean the DPF as a result.

We do not advocate blocking off the EGR or by passing the DPF. Firstly, this will likely cause downstream issues with the engine management system, particularly from Euro 4 on. Secondly this will completely invalidate any warranty or any claim under the CGA against the vendor. Thirdly these systems are in place to save the planet, and other than for those of us who come from Dunedin, global warming may not be advantageous. 

The final important issue is the over-selling of the cover offered by International Warranty, which again is a global issue and not just a New Zealand issue for motor home users. A comprehensive update on this follows.

Andrew

 

Terry

05:54 PM   04-Jul-17

Picked up our new Imala on the 15th June drove 600 miles in 3days most of it on uk motorways . Engine light came on . Rang the Dealer took it in 2 DPF codes shown . Explanation was damp on temp sensor ,and clogged filter from not being driven hard enough ?!?  Got on M 5 motorway drove 102 miles engine light came on . There is obviously. A fault . I trained as a diesel mechanic and worked for Ford,  Deutz , and other manufacturers in my other life . There is a definite fault with this technology. Will let you know how we get on as we spend the next 2 months in Europe ironing out our new Motorhome problems ?Terry 

Alan and Barbara

07:59 PM   07-Jul-17

Warkworth

Andrew, thanks for the detailed explanation offered above. While I agree we don't cover huge mileage on a yearly basis most of our driving is highway driving. I travel mainly between 90kph and 100kph and allow the automatic to select the appropriate gear, while opting to hold a lower gear on any long incline rather than put up with constant gear changing.

This is my 2nd AT and generally am happy with it although I would appreciate talking to you re Ducato issues that are not adequately explained by the importer when purchasing new from them. You can call me on 0274906500 any time.

The Sutherlands

10:46 AM   08-Jul-17

Auckland

Hi Alan and Barbara- After these posts I am off for a blat down to the tunnels and back to give my new Euro6 a bit of wellie and a clean out. Only done 2500k but want to keep on top of this.

 

May I make an observation about this DPF issue and it may be drawing a very long bow but the auto gearbox may be part of the issue. I asked the question on the UK Autotrail face book page if it was a problem there and got nothing in response again I may be well wrong but in the UK most of the vehicles sold are manuals conversly most sold here are auto's. I myself had a manual 130HP in my last AT and yes ,you had to drive it a bit harder than a 180 auto but I knew nothing about DPF's untill these posts and the Auto keeps the revs down. I also dont accept its due to low milage as we would all drive for for a reasonable distance on any trip be it long or short so the engine should get a work out.

 

I only bought a 180 Auto because thats what people want when resale comes up- but would I opt for an Auto again? well having had both, the jury is still out.There are pro"s and cons for both maybe when I get used to it I can make a better judgement. Definitly like the new engine, looking forward to the increase in power and fuel economy when its run in. Bage on the front grill says 'POWER' nice touch. Top Gear Clarkson would be happy!  

 

 

Terry

07:00 AM   12-Aug-17

Ok here's an update now we have done 4000ks . Engine management light back on in France . I called camper assist . It was Bastille day ,They sent a recovery vehicle and the verdict was dpf sensor !, what a surprise . The mechanic then turned the light off and of course this wiped the info ! Booked us in at a workshop and said you should drive there after the weekend . Which we did as it was on our way to the alps . Mechanic said there is no info for me Monsieur.!, so go away. Which I did . 30ks later light came on . Rang camper assist . They booked us in at another workshop on our way to the alps. Went there they said the Dpf sensor is faulty .we will order one Monsieur! Can you come back I said oui . So 3 days later after partaking of a bit of wine and cheese . We had a new sensor fitted and since then we have done 3000ks in the alps by road and just about as much walking and I am pleased to say it's all going well . Getting about 26 mpg up and down large grades. We ship back to nz in 3 Weeks this is the third import we have done . I use Chelstons of Sumerset to purchase .as they are a recommended fiat dealer and have a full workshop . All paperwork is done by them . To ship and compliance I have used Joe Steele at McCulloch . No need for a middleman . Any info anyone needs I am happy to comply. We have been spending every summer for 12 years now in Europe and have had a Motorhome over there for all that time. 

Better warranty support in Oz from Fiat

by David Buxton

[ 3 ]

David Buxton

10:47 AM   06-Feb-17

Taupo

I have just read this interesting article in iMotorhome Australia Issue 110. We don't get this sort of support from Fiat with a warranty claim. 

David Buxton

10:56 AM   06-Feb-17

Taupo

The screen shot is not easy to read. Basically the article praised Fiat for all their support. A warning light came up on the dash "check transmission" (very familiar to me - have seen it too many times!). Fiat paid for all expenses including a 250km tow to Perth, accomodation and a loans car for the 4 days their motorhome was off the road and all repair costs!  Problem was the brake pedal switch. (It took 2 years of warning lights and engine cutting out before our same problem was solved!)

Boltman

08:46 AM   07-Feb-17

Whangarei

I started getting these warnings after 153km on the clock. It took three trips to Italian Autos 180km each way. They kept replacing a solinoid. It was finally tracked down to the LED lights on thr front of the cab. Autotrail issued a replacement regulator. Note I never got a recall from AMH. I only found out through the grapevine. And had to aproach AMH for them to send a replacement.

Keeping warranty valid

by David Buxton

[ 1 ]

David Buxton

10:41 PM   15-Nov-16

Taupo

Dan Monk, Auckland Motorhomes, has asked me to put the following information/suggestions on the forum:

 

After reading the Taranaki Rally Techical Session report, a matter that concerns me is moisture.  We do a yearly check for free (bookings required) to keep the 10 year water Intergirity live.  You may wish to remind every one of this please.  Dan

May I also suggest for the next meeting: altering products without manufature's concent may void the warranties Thanks Dan

Fiat Support in NZ

by JAS

[ 2 ]

JAS

09:13 AM   05-Jul-16

Nelson

It would appear that Fiat/Chrysler NZ (through ATECO Group NZ) does not have a good relationship with motorhome importers using Fiat base vehicles. I attach a statement from ATECO Group NZ.

 

"Due to the fact that your Ducato was imported by a second party (Grey Imports/Parallel Importers) and was not directly imported by ATECO Group NZ, unfortunately we have no control over the International Warranty, nor do we support any Goodwill Assistance for any of these vehicles. This does not only apply to your vehicle, it applies to all the camper vans that get imported via the Camper Vans Dealers and Rental Companies in New Zealand."

Should you have a problem with your Fiat van and feel agrieved, your only recourse is through the agent and/or the importer of the motorhome.

JAS 

ChrisB

09:32 AM   05-Jul-16

New Plymouth

I suggest you contact your local Fiat agent/service dealer and ask them to register your vehicle with Fiat's Worldwide warranty system. Once this is done the Fiat agent will be only too happy to provide warranty cover for you.

 

We are in the process of having a recall matter resolved under warranty for our 2015 self imported Apache 634.  Our local agent is very happy for the business, I suspect yours will be also.

ChrisB

 

Can you Purchase a warranty for an Imported Camper in NZ

by Joyce

[ 6 ]

Joyce

12:03 AM   11-Mar-16

Tauranga

Hi I have imported  a new camper from Uk ( unused) . Has anyone any idea whether I can buy a warranty in NZ, where from and roughly how much I should expect to pay if its possible. Thankyou

Avocadopicker

05:24 PM   12-Mar-16

Katikati

Talk to Henry at Farmer Auto Village in Hewletts Road. He can definitely sell you a warranty. 

Tinker

07:57 PM   19-May-16

Auckland

Hi Joyce

I wrote to Fiat before leaving the UK and asked about warranty in NZ.

They had a case conference and sent me a letter which states we are entitled to a global 2 year warranty from the date of registration. Once NZ registered I am to send the letter with the number plate details to Ateco Group in NZ

Hope that helps

 

Joe & Jane Island Electronics

NZCamper2go

05:21 PM   13-Jul-16

Manly

Hi Joe & Jane Island Electronics

 

I am doing the same as you (importing a new Imala from the UK) and would also like to get the warranty from FIAT here in NZ. Would you mind sharing the email address of your contact at FIAT so I can contact them also.

 

Happy to do that outside of this forum if you would prefer. Just let me know the best way to contact you.

 

Thanks

 

Paul

nzcamper2go

 

John t

09:17 AM   19-Sep-17

Napier

Hi Paul, I have just imported a new Auto trail imala734 and would like to get the Fiat world wide 2 year warranty, I  did send Ateco NZ a email giving them my vechile registration plate number and the vechile vin number but have not heard back from them, Is there  warranty form i need to fill out ,if so do you know where i can get it from .

      With thanks.  John.         Email.   Jdtitter@ hotmail.com

geebeealan

10:13 AM   19-Sep-17

Kaiapoi

Send a copy of rego book to the attached

 

Joao Marques <JMarques@ateco.co.nz>

 

Alan

Fiat warranty discussion

by David Buxton

[ 1 ]

David Buxton

03:03 PM   18-Jun-15

Taupo

I see there's been a discussion about warranty, parallel importing etc under 'General'. You may want to take a look. 

Fiat warranty

by Boltman

[ 1 ]

Boltman

12:20 PM   26-Jan-15

Whangarei

I took my motorhome into Fiat agents in Whangarei on December 19th to have two water problems fixed. As it was just before the silly season they were unable to undertake the work at that time. But here is the point you have only 14 days from making the claim to having the repairs made unless they have to obtain parts from over seas. The time includes weekends and public holidays this left 4 working days to do the repairs in which they were to busy to undertake. As the warranty is carried by Fiat Singapore not Fiat NZ because they are a parallel import. I was never told this at time of purchase.

WHEELS & TYRES

Tyre Pressures

by Les

[ 1 ]

Les

12:37 PM   22-Jun-18

Tuakau

TYRE ROLL TO OUTER EDGE
AT NZ Facebook post:  My 2016 Apache 634 has travelled 18,000kms . A friend pointed out that my front tyres had a slight roll to the outer edge. Should I get my wheels rotated or maybe look at a wheel alignment. Your thoughts please.


Comment:


  Would pay to do both as well as check for wheel balance.  Also check tyre pressure, as incorrect pressure will also cause tyres to wear unevenly, feathering is a sign that wheel alignment needs attention. At your ks it won’t hurt to rotate as this helps keep wear even all round, especially on tyres used on Autotrail’s due to them having a short wear life. Our Dakota has done 30,000ks and is due for replacement tyres and this not due to the way it is driven but to the European product used by Autotrail which is designed for lovely smooth roads they have compared to ours in NZ.
 Good advice Colin I check my tyres regulary and maintain the 79.5 psi as indicated on the door pillar, we did 7000k in the UK and have only noticed the wear since we arrived home your explanation has cleared this up thanks
 

Search this group for tyre pressures per axle weight.

 

Door pillar weights are far too high, they are when it is used as a work horse courier van

 

Tyre pressures

by Tim and Sheryl

[ 3 ]

Tim and Sheryl

11:19 PM   11-Aug-17

NSW

The label on the doorpost of my 2014 Delaware says tyres should be 79psi all round.  This seems mighty high to me and I have found that most air hoses in services stations around nz will not provide that pressure.  Any one else have this issue and what pressures do you use?  Thanks

Les

08:27 AM   12-Aug-17

Tuakau

Hi Look At Fiat Issues... Down to Wheels & Tyres... the use axel Weight... Les

GT

10:48 AM   18-Jan-18

Try this web site

 

https://www.tyresafe.org/check-your-pressures/motorhomes/

 

make sure you get your vehicle weighed in the  state you usually travel in and get each axle weighed.

Vanco Camper 15" ( 215/70R15CP 109 Rating )

by Les

[ 1 ]

Les

05:16 PM   08-Jul-17

Tuakau

Michelin or Continental 225/75R16 Pressure Chart

by Les

[ 2 ]

Les

12:04 PM   08-Jul-17

Tuakau

Les

05:00 PM   08-Jul-17

Tuakau

AUTOTRAIL MOTORHOME TYRE INFORMATION

by Les

[ 4 ]

Les

11:40 AM   07-Jul-17

Tuakau

Tyre Pressures based on Load Ratings, CP Tyres or Van Tyres.

I have found when I have had the Autotrail Serviced I drive away like the vehicle is driving on Bricks, This is due to the Agent applying the tyre presures as per the door lable or handbook

Taken from an enquiry (in a mag.) about pressures of motorhome tyres, with a supplier:-

 

Rear axle 1900kg (max 2000)
Front axle 1540kg (max 1850)
Gross 3440 kg (max 3500)

The following is the reply from Craig, the Product Support Engineer at the time from Continental Automobil. He has consented to having his reply published on MHF:

"The pressures you require are as follows:

Front: 3.25bar - 47psi pressure applicable to a maximum permissible load of1590kg. 1850kg Max loading at 4bar - 58psi (1875kg maximum at this pressure)

Rear: 4.25bar - 61psi pressure applicable to a maximum permissible load of1970kg. 2000kg Max loading at 4.5bar - 65psi (2060kg maximum at this pressure)

As a general rule for pressures on this tyre, every 100kg added from the base figure of 1490kg at 3bar (43.5psi) will require an increase of 0.25bar(3.6psi) in pressure up to a maximum of 2060kg at 4.5bar (65psi)

We do get a substantial amount of queries regarding pressures. Unfortunately, there is a distinct lack of understanding on the subject which isn't helped by the apparent reluctance of coach-builders to specify the pressures required. Naturally, all pressures are dependent on load* so providing any queries received contain the information requested, we can advise accordingly. I've helped a few other organisers of motorhome/camping clubs and associations in the past so we are all working to educating the consumers as to what is required. Hopefully this will provide a greater understanding for them."

 

*Probably the most important point that sceptics about running tyres at maximum pressures should note - and straight from the horses mouth.

"Now those pressures of 47 and 61 psi are FAR removed from what is on MY Fiat door pillar, which says 72.3 and 79.5!! What a difference!! Even Continental's MAXIMUM pressures of 58 and 65 psi are far removed from those quoted by Fiat!!

So, in a nut-shell... don't go by the figures on the label... visit a weighbridge when loaded, (£5 - £10) and note the actual axle weights... then contact the TYRE manufacturer for the relevant pressures! Couldn't be simpler!!

I also asked Craig about tyre ageing... He replied thus:

Age cracking is indeed an issue. In some instances, it is superficial but it is always recommended that the tyres are thoroughly checked before being put back into service. I have examined many tyres that have substantial cracking issues to the tread area and sidewalls. Naturally, continued use when they are affected to such a degree exacerbates the condition. Rubber, being a natural compound, will age over time. There are inhibitors that are added to the tyre compound to help prevent this condition occurring, but the nature of the vehicle application means that they suffer most when left static (particularly under load) for prolonged periods. It does help to cover them to protect them from ultraviolet rays when not in use - providing the vehicles are stored outdoors of course."

 

http://www.tyresafe.org/tyre-safety/tyre-safety-information

 

Note: This brochure is now out of date, and does not include all the available current tyre ratings.

 

 

Added by myself:-

 

As stated earlier, by a representative of Continental, "all tyre pressures are dependent on the load" NOT on the maximum rated pressure of the tyre, UNLESS you are running on the maximum permissible load of that tyre. Unfortunately, many manufacturers/converters just quote the maximum tyre pressure for all but their smallest vehicles, which includes Auto Trail, regardless of the actual weight carried, in total contradiction to the varying pressures for specific tyres quoted by Tyre Safety. I know which one I trust...... Continental are much more forthcoming with quoting the correct tyre pressures for a given weight than Michelin, who seen to err on the side of "most are overloaded so we just quote the max pressure" syndrome!

 

A good guide to the tyre pressure required against the load it is to carry (although not conclusive, and if in doubt, always consult the vehicle manufacturer or tyre manufacturer) is:

 

We are assuming the following to create a formula:

 

225/75/R16CP Load rating 116 = Max rating 1250kg per tyre at 5.5bar (80lbs sq.in)

 

Example:

Maximum Axle Load of Vehicle 2100kg. Two wheels per axle, so each wheel/tyre = 1050kg.

 

Maximum Load stated on tyre 1250kg., at Maximum Tyre Pressure of say 80lbs/sqin. (5.5bar)

(Maximum loadings and pressures are always printed on the tyre)

 

1050kg (axle load per tyre) is 84% of 1250kg max tyre load, so 84% of 80lbs sq.in is 67lb sq.in., assuming the vehicle is running fully loaded. If you ran the tyre at maximum stated pressure, it would be some 20% over-inflated.!!

 

You will find however, most stated axle loads will add up to more than the maximum load capacity stated for the vehicle, to take some account of unequal loading, so you will need to weight the vehicle when you have it fully laden, including driver and passenger/s, to determine the pressures even more accurately.

However, using the maximum axle load is a good guide.

 

As an example, I used my previous vehicle (an Autocruise), and worked out the tyre pressures, comparing them with the converters recommended pressures:-

Rear axle max load is 2050 /2 (two wheels) so 1025 per wheel.

Tyre load for the tyres on this vehicle are rated at 1120kg at 65lbs/sq.in.

 

1025 is 91% of tyre load (1120) at 65psi - so 91% of 65 is 59.1

Motorhome converters stated tyre pressure is 57lbs sq.in, and taking in the fact that the vehicle maximum loading is 100kg (25kg per wheel) less than the two axle maximums added together, is spot on with my calculations, and it works exactly the same on the front axle too.

 

As the user payload is often an issue, most vehicles will be running at or near maximum payload (some over probably), so using the maximum permissible weights is a very good guide to your tyre pressures.

 

NOTE: Contrary to the belief of some, it is NOT necessary or compulsory to fit CP (camper) tyres, and as long as you fit van/commercial tyres that have at least the same weight and speed ratings (or higher is fine), then these are totally adequate for normal use.

So - what is the difference, well CP tyres generally have a couple more plies in the wall, making it firmer, and thus allowing higher pressures to be used, usually up to 80 lbs-psi.

Why? because some motorhomes don't move from one month to the next, because many have too little payload and are overloaded, so manufacturers Michelin & Continental produce a range of CP tyres to combat the transgressors if you like. If you use your unit fairly regularly, and don't overload/exceed the maximum user payload, then normal van tyres are fine! If you do overload, then you need to look at either having the GVW increased (if possible), or take less stuff!

 

 

 

 

 

 

 

In my personal opinion (but after doing considerable research into the subject, so not pie-in-the-sky comments):-

 

Disadvantages of using CP tyres: A harder ride, less deflection of tyre on the road so less tread footprint on the road (especially when vastly over-inflated, which many are if you believe the converter), which could possibly lead to longer stopping distances (depending on tyre and pressures), possible greater chance of wheel spin (less grip), quicker wear on front wheel drive vehicles (depending on tyre), expensive, ....

If you regularly and can easily spin the front wheels when you pull away, there are only two reasons, too much weight to the rear, and/or too high tyre pressures.

 

Disadvantages of using van tyres: *Sidewall cracks may occur a little earlier as the tyre flexes a bit more especially if left stood in one spot for very long periods (but see below), possibly slightly worse MPG due to more tread on the road (rolling resistance greater)

 

* Most motorhome tyres become due for replacement due to their age rather than wear, so sidewall deterioration is not an issue, unless you tend to try and extend their life beyond the recommended replacement time of 5 - 7 years old. All tyres will deteriorate with age, whatever type they are, so always check them regularly. I used to run Sprinter service vans, fully loaded 100% of the time, and got 100,000 miles out of tyres in 3 - 4 years. Most motorhomes don't do that much in 20 years!

 

TIPS:

If you store the vehicle over winter rather than use it, increase the tyre pressures to maximum pressure or up to 5%* above max shown on tyre while in store (remember to adjust before use). That way it will reduce the risk of flat-spotting where the tyre is sitting. Also try to move it occasionally, so the tyres are not on the same spot for months on end. *The pressures increase by up to 10% when the tyre is hot, so can take the extra without risk, as long as you take them back down again before use.

 

If you use commercial van tyres instead of CP tyres, those with 10 ply sidewalls will be almost identical.

As long as the speed rating and load rating are at least the same as the quoted CP, they are fine. Many you will find have a higher load and speed rating - even better! 8 ply van tyres may flex a little more on cornering, but are still ok, especially on the smaller lighter units.

 

Remember, many m/h suppliers converters just tell you the max. tyre pressure to cover themselves for the overloaders, which is not always very helpful!

 

 

For the mathematical minded, the calculation is as follows:

(Using the same assumption as before - ie. 225/75/R16 116-Q rated (Max load 1250kg per tyre) and an axle maximum load of 2100kg run at max load. (adjust your figures to suit)

 

Max Tyre Pressure 80 / (tyre load rating x 2) x Axle Load 2100

 

  2100x(80/(1250x2)) = 67.2lbs sq.in

 

In simple terms.. 80psi / (2xmax load) 2500 = 0.032 x 2100* rated axle load = 67.2

*You can adjust this figure as necessary after a weighbridge visit fully laden.

 

              Of course, if when fully loaded the actual axle weight is proportionately less, then you can use this calculation with the known weights given on a weighbridge, to give the correct pressures.

 

Hope this helps.

 

 

NB: There is a new 225/75/R16 Michelin Agilis CP with a load rating of 118-R - so make sure you check your load rating first, before calculating.

 

 

 

 

 

 

 

Load Rating

 

 

Speed rating

 

 

 

 

 

 

Although Tyre Safe do not include the latest tyre size of CP (Camping) tyres, using the exact same calculation % formula that they use for all other available (or previously available) CP tyres, here are the pressures against load for:-

 

The Michelin Agilis 225/75R16 CP only. Speed rating of Q = 99mph

Maximum load rating (116) of 1250kg per tyre at 80psi. (For 118 ratings see chart below)

 

(This is based on single rear axle vehicles - not twin wheel or tag axles)

 

Tyre Pressures (cold)

Lbs sq.in              Bar                            Max. Axle load (2 tyres)                            % of Max Load

58                            4.00                            1938kg                                                        77.50

60                            4.16                            2001kg                                                        80.05

62                            4.25                            2035kg                                                        81.385

65                            4.50                            2130kg                                                        85.18

69                            4.75                            2223kg                                                        88.93                            

70                            4.82                            2250kg                                                        90.00

73                            5.00                            2317kg                                                        92.68

76                            5.25                            2408kg                                                        96.34                            

80                            5.50                            2500kg                                                        100.00

 

 

This calculation is based on exactly the same as Tyre Safe calculations of tyre pressures for:-

 

195/75R14 CP, 195/75R16 CP, 195/65R16 CP, 215/75R16 CP, 215/70R15 CP, 225/70R15 CP, 225/65R16 CP

 

Over-inflated tyres put less tread between you and the road, the only contact you have between being safe, or not.

 

http://www.tyresafe.org/images/tyre-safety-guide/motorhome-leaflet.pdf

Taken from an enquiry (in a mag.) about pressures of motorhome tyres, with a supplier:-

 

Rear axle 1900kg (max 2000)
Front axle 1540kg (max 1850)
Gross 3440 kg (max 3500)

The following is the reply from Craig, the Product Support Engineer at the time from Continental Automobil. He has consented to having his reply published on MHF:

"The pressures you require are as follows:

Front: 3.25bar - 47psi pressure applicable to a maximum permissible load of1590kg. 1850kg Max loading at 4bar - 58psi (1875kg maximum at this pressure)

Rear: 4.25bar - 61psi pressure applicable to a maximum permissible load of1970kg. 2000kg Max loading at 4.5bar - 65psi (2060kg maximum at this pressure)

As a general rule for pressures on this tyre, every 100kg added from the base figure of 1490kg at 3bar (43.5psi) will require an increase of 0.25bar(3.6psi) in pressure up to a maximum of 2060kg at 4.5bar (65psi)

We do get a substantial amount of queries regarding pressures. Unfortunately, there is a distinct lack of understanding on the subject which isn't helped by the apparent reluctance of coach-builders to specify the pressures required. Naturally, all pressures are dependent on load* so providing any queries received contain the information requested, we can advise accordingly. I've helped a few other organisers of motorhome/camping clubs and associations in the past so we are all working to educating the consumers as to what is required. Hopefully this will provide a greater understanding for them."

 

*Probably the most important point that sceptics about running tyres at maximum pressures should note - and straight from the horses mouth.

"Now those pressures of 47 and 61 psi are FAR removed from what is on MY Fiat door pillar, which says 72.3 and 79.5!! What a difference!! Even Continental's MAXIMUM pressures of 58 and 65 psi are far removed from those quoted by Fiat!!

So, in a nut-shell... don't go by the figures on the label... visit a weighbridge when loaded, (£5 - £10) and note the actual axle weights... then contact the TYRE manufacturer for the relevant pressures! Couldn't be simpler!!

I also asked Craig about tyre ageing... He replied thus:

Age cracking is indeed an issue. In some instances, it is superficial but it is always recommended that the tyres are thoroughly checked before being put back into service. I have examined many tyres that have substantial cracking issues to the tread area and sidewalls. Naturally, continued use when they are affected to such a degree exacerbates the condition. Rubber, being a natural compound, will age over time. There are inhibitors that are added to the tyre compound to help prevent this condition occurring, but the nature of the vehicle application means that they suffer most when left static (particularly under load) for prolonged periods. It does help to cover them to protect them from ultraviolet rays when not in use - providing the vehicles are stored outdoors of course."

 

http://www.tyresafe.org/tyre-safety/tyre-safety-information

 

Note: This brochure is now out of date, and does not include all the available current tyre ratings.

 

 

Added by myself:-

 

As stated earlier, by a representative of Continental, "all tyre pressures are dependent on the load" NOT on the maximum rated pressure of the tyre, UNLESS you are running on the maximum permissible load of that tyre. Unfortunately, many manufacturers/converters just quote the maximum tyre pressure for all but their smallest vehicles, which includes Auto Trail, regardless of the actual weight carried, in total contradiction to the varying pressures for specific tyres quoted by Tyre Safety. I know which one I trust...... Continental are much more forthcoming with quoting the correct tyre pressures for a given weight than Michelin, who seen to err on the side of "most are overloaded so we just quote the max pressure" syndrome!

 

A good guide to the tyre pressure required against the load it is to carry (although not conclusive, and if in doubt, always consult the vehicle manufacturer or tyre manufacturer) is:

 

We are assuming the following to create a formula:

 

225/75/R16CP Load rating 116 = Max rating 1250kg per tyre at 5.5bar (80lbs sq.in)

 

Example:

Maximum Axle Load of Vehicle 2100kg. Two wheels per axle, so each wheel/tyre = 1050kg.

 

Maximum Load stated on tyre 1250kg., at Maximum Tyre Pressure of say 80lbs/sqin. (5.5bar)

(Maximum loadings and pressures are always printed on the tyre)

 

1050kg (axle load per tyre) is 84% of 1250kg max tyre load, so 84% of 80lbs sq.in is 67lb sq.in., assuming the vehicle is running fully loaded. If you ran the tyre at maximum stated pressure, it would be some 20% over-inflated.!!

 

You will find however, most stated axle loads will add up to more than the maximum load capacity stated for the vehicle, to take some account of unequal loading, so you will need to weight the vehicle when you have it fully laden, including driver and passenger/s, to determine the pressures even more accurately.

However, using the maximum axle load is a good guide.

 

As an example, I used my previous vehicle (an Autocruise), and worked out the tyre pressures, comparing them with the converters recommended pressures:-

Rear axle max load is 2050 /2 (two wheels) so 1025 per wheel.

Tyre load for the tyres on this vehicle are rated at 1120kg at 65lbs/sq.in.

 

1025 is 91% of tyre load (1120) at 65psi - so 91% of 65 is 59.1

Motorhome converters stated tyre pressure is 57lbs sq.in, and taking in the fact that the vehicle maximum loading is 100kg (25kg per wheel) less than the two axle maximums added together, is spot on with my calculations, and it works exactly the same on the front axle too.

 

As the user payload is often an issue, most vehicles will be running at or near maximum payload (some over probably), so using the maximum permissible weights is a very good guide to your tyre pressures.

 

NOTE: Contrary to the belief of some, it is NOT necessary or compulsory to fit CP (camper) tyres, and as long as you fit van/commercial tyres that have at least the same weight and speed ratings (or higher is fine), then these are totally adequate for normal use.

So - what is the difference, well CP tyres generally have a couple more plies in the wall, making it firmer, and thus allowing higher pressures to be used, usually up to 80 lbs-psi.

Why? because some motorhomes don't move from one month to the next, because many have too little payload and are overloaded, so manufacturers Michelin & Continental produce a range of CP tyres to combat the transgressors if you like. If you use your unit fairly regularly, and don't overload/exceed the maximum user payload, then normal van tyres are fine! If you do overload, then you need to look at either having the GVW increased (if possible), or take less stuff!

 

 

 

 

 

 

 

In my personal opinion (but after doing considerable research into the subject, so not pie-in-the-sky comments):-

 

Disadvantages of using CP tyres: A harder ride, less deflection of tyre on the road so less tread footprint on the road (especially when vastly over-inflated, which many are if you believe the converter), which could possibly lead to longer stopping distances (depending on tyre and pressures), possible greater chance of wheel spin (less grip), quicker wear on front wheel drive vehicles (depending on tyre), expensive, ....

If you regularly and can easily spin the front wheels when you pull away, there are only two reasons, too much weight to the rear, and/or too high tyre pressures.

 

Disadvantages of using van tyres: *Sidewall cracks may occur a little earlier as the tyre flexes a bit more especially if left stood in one spot for very long periods (but see below), possibly slightly worse MPG due to more tread on the road (rolling resistance greater)

 

* Most motorhome tyres become due for replacement due to their age rather than wear, so sidewall deterioration is not an issue, unless you tend to try and extend their life beyond the recommended replacement time of 5 - 7 years old. All tyres will deteriorate with age, whatever type they are, so always check them regularly. I used to run Sprinter service vans, fully loaded 100% of the time, and got 100,000 miles out of tyres in 3 - 4 years. Most motorhomes don't do that much in 20 years!

 

TIPS:

If you store the vehicle over winter rather than use it, increase the tyre pressures to maximum pressure or up to 5%* above max shown on tyre while in store (remember to adjust before use). That way it will reduce the risk of flat-spotting where the tyre is sitting. Also try to move it occasionally, so the tyres are not on the same spot for months on end. *The pressures increase by up to 10% when the tyre is hot, so can take the extra without risk, as long as you take them back down again before use.

 

If you use commercial van tyres instead of CP tyres, those with 10 ply sidewalls will be almost identical.

As long as the speed rating and load rating are at least the same as the quoted CP, they are fine. Many you will find have a higher load and speed rating - even better! 8 ply van tyres may flex a little more on cornering, but are still ok, especially on the smaller lighter units.

 

Remember, many m/h suppliers converters just tell you the max. tyre pressure to cover themselves for the overloaders, which is not always very helpful!

 

 

For the mathematical minded, the calculation is as follows:

(Using the same assumption as before - ie. 225/75/R16 116-Q rated (Max load 1250kg per tyre) and an axle maximum load of 2100kg run at max load. (adjust your figures to suit)

 

Max Tyre Pressure 80 / (tyre load rating x 2) x Axle Load 2100

 

  2100x(80/(1250x2)) = 67.2lbs sq.in

 

In simple terms.. 80psi / (2xmax load) 2500 = 0.032 x 2100* rated axle load = 67.2

*You can adjust this figure as necessary after a weighbridge visit fully laden.

 

              Of course, if when fully loaded the actual axle weight is proportionately less, then you can use this calculation with the known weights given on a weighbridge, to give the correct pressures.

 

Hope this helps.

 

 

NB: There is a new 225/75/R16 Michelin Agilis CP with a load rating of 118-R - so make sure you check your load rating first, before calculating.

 

 

 

 

 

 

 

Load Rating

 

 

Speed rating

 

 

 

 

 

 

Although Tyre Safe do not include the latest tyre size of CP (Camping) tyres, using the exact same calculation % formula that they use for all other available (or previously available) CP tyres, here are the pressures against load for:-

 

The Michelin Agilis 225/75R16 CP only. Speed rating of Q = 99mph

Maximum load rating (116) of 1250kg per tyre at 80psi. (For 118 ratings see chart below)

 

(This is based on single rear axle vehicles - not twin wheel or tag axles)

 

Tyre Pressures (cold)

Lbs sq.in              Bar                            Max. Axle load (2 tyres)                            % of Max Load

58                            4.00                            1938kg                                                        77.50

60                            4.16                            2001kg                                                        80.05

62                            4.25                            2035kg                                                        81.385

65                            4.50                            2130kg                                                        85.18

69                            4.75                            2223kg                                                        88.93                            

70                            4.82                            2250kg                                                        90.00

73                            5.00                            2317kg                                                        92.68

76                            5.25                            2408kg                                                        96.34                            

80                            5.50                            2500kg                                                        100.00

 

 

This calculation is based on exactly the same as Tyre Safe calculations of tyre pressures for:-

 

195/75R14 CP, 195/75R16 CP, 195/65R16 CP, 215/75R16 CP, 215/70R15 CP, 225/70R15 CP, 225/65R16 CP

 

Over-inflated tyres put less tread between you and the road, the only contact you have between being safe, or not.

 

http://www.tyresafe.org/images/tyre-safety-guide/motorhome-leaflet.pdf

Chris Gaelic

12:19 PM   07-Jul-17

Thanks Les. We've been running our Delaware as lower pressures since our first tyre change, and really appreciated the difference it made to the ride and rattles. For us, it was pretty simple in that the guys at Carters knew what the pressures should be, and they provide a discount for NZMCA members as well. 

David Buxton

07:46 PM   07-Jul-17

Taupo

It was a truckee friend that suggested we run our Delaware at 65psi rather than 80, and oh what a difference. I note from Les's long post that our tyres should not be carrying more than 1250kg each ie 2500kg on one axle and with this weight they need to be inflated at 80psi. At the COF our back axle weighs out at 2500kg and front axle at 1800kg - freshwater and diesel tanks full and lots of extras on board too!  80psi is too high - we inflate to a max of 63 psi front and back. Wear is even and minimal for 26000km. The ride is much more comfortable. The tyres are 225/65RCPs

Les

08:13 PM   07-Jul-17

Tuakau

Hi David, As 225/75r16 cp load rating 116 Front at 1800kg = 57.6 lbs Rear at 2500kg = 80lbs Using the given formula's for camping tyres, you are running a very low pressure on the rear. Les

TYRE CHOICE for an Auto Trail Imala 720

by NZCamper2go

[ 8 ]

NZCamper2go

01:14 PM   26-Jan-17

Manly

Hi there,

 

Turning once again to this wonderful forum for some advice. Our Auto Trail Imala 720 came from the factory with Michelin 215/70 R15 CP tyres. I have about 6mm left on the fronts and 8mm on the rear after just 12,000km so I'm guestimating that well before 20K I am going to have to replace.

 

The more I delve into the world of replacements the more confused I get. Our local tyre shop said they couldnt get a Michelin replacement here in NZ (only available in Europe). I'm also aware that weight is a factor so I'm off to our local refuse station tomorrow to get the van weighed.

 

Has anyone else gone through this pain barrier (an Imala 720 owner would be even better)? What alternative manufacturers are to be recommended and what tyre spec?

 

Then there is the subject of tyre pressures. Another black science it would appear :)

 

I am running currently on 72 PSI on the front and 77 PSI on the rear. These numbers were simply arrived at by converting the FIAT recomended BAR values to PSI.

 

I wont hold anyone to any advice but just need to see if anyone else out there has already done some of the hard yards to come up with a sensible solution.

 

Many thanks

 

Paul

Chris Gaelic

01:32 PM   26-Jan-17

Hi Paul,

 

The standard Fiat tyre pressures are too high and result in excessive road noise. I took my Delaware along to our nearest Carters who fitted Maxmiller CS GT Radials, and set the tyre pressure at 65 PSI (from memory). I've been reasonably happy with them, and the road  noise is much reduced.

 

I know there will be other opinions on this which you can read lower down on this page.

 

Carters give NZMCA members a discount, and I've been very happy with their service. 

Rob and Pat

01:54 PM   26-Jan-17

North Canterbury

When I purchased my Delaware at 20K it had recently been fitted with Hankook LT 225/75R16C tyres on the front. The vehicle has now done 41K miles and there is still about 4mm of tread on the tyres. Have had no problems so far with the Hankooks.

 

Rob

NZCamper2go

03:35 PM   26-Jan-17

Manly

Thanks Chris and Rob. Advice much appreciated. 

 

Interestingly I have just come back from another tyre specialist locally and they also recommended the Hankook brand which apparently is now the tyre of choice for the prestige car market (ie BMW and Mercedes).

 

Of course only time will tell whether this combination will work on my particular van.

 

Anyway thanks again for taking the time to leave your comments.

 

Best wishes

 

Paul

Les

04:55 PM   26-Jan-17

Tuakau

Hi, I fitted two GTRadials 225/R16 $500 half the price of the originals, Not showing much wear at 6000km so far, with low road noise, very pleased. Les

NZCamper2go

10:52 AM   27-Jan-17

Manly

Thanks Les. Much appreciated.

Duncan/Julie

09:44 PM   27-Feb-18

Auckland

I am in the same position having just replaced my front Imala  cp 15 tyres (Michelin’s) at 30 km. I would like some help as to what is the pressure for front and rear tyres when the van is fully laden ie 3500kgs. I have seen all the technical stuff and still can’t work out what the pressure should be. Can anyone help??surely their must be a standard pressures for front and rear. Thanks Duncan

Les

10:06 PM   27-Feb-18

Tuakau

Hi as 15 cp chart above you need front and rear axle weights. Les

Front tyres

by dusty

[ 6 ]

dusty

04:57 PM   09-Jun-16

Has anyone had this problem our delaware hasdone 24 thous ks and has cut out front tyres. This is not an aljgment problem as this has been checked. any feed back would be appreciated.

Alistair & Stella

05:12 PM   09-Jun-16

Christchurch

Hi Dusty, front wheel drives tend to wear out the front tyres fairly quickly.We swap front with rear to obtain even wear. It will depend on the type of tyre used as to how many ks you will get out of them. Check with a reputable tyre dealer for advice.

Les

07:00 PM   09-Jun-16

Tuakau

Hi,

Just changed our Comanche front tyres at 15,000 K as there was only 3 mm left, not safe for the winter condition with 180 HP on the wheels.

Fitted GT Radials 225/75R16 more deeper tread than the orginal Michelin tyres which have a softer rubber and wear out quicker and you can buy two GT Radials for the price of one Michelin Tyre.

The Sutherlands

10:57 AM   11-Jun-16

Auckland

Hi Dusty

I would be interested to know at what pressure you ran your tyres- my research, when I was buying my van, said I should get 40k before replacement. At current 23k they show absolutly no excessive wear running at 75PSI

Geeco

08:54 PM   11-Jun-16

NSW Australia

Hi, my Tracker FB wore out the OE fitted Michelin CP front tyres at 17,000. They had even wear running at 70 psi. Replaced with Michelin non CP to see if there is a difference in tyre wear. Rear tyres still have good tread now after 29,000 klms. I have put it down to fwd. cheers Gary

Boltman

10:08 AM   24-Jun-16

Whangarei

Hi, I replaced my tyres with Bridgestone in Christchurch at 36000 and got them to fill them with nitrogen which they did at 90psi. Bridgestone's recommendation.

The ride is softer and cornering better I used to run my old tyres at 75. Now that I'm towing a Jimny the tyres will be working harder.

 

Tyre pressure

by Sandy Dougherty

[ 7 ]

Sandy Dougherty

06:17 AM   27-Oct-15

Cambridge

We have a Tracker FB and are wondering what tyre pressures we should have. I have googled and checked out other forums and there is so many variations! Do we have to go and weigh each axle to find out the definitive? Or, is there a particular tyre brand business you would recommend over others to get this advice? We are in Cambridge.

The Sutherlands

09:36 PM   28-Oct-15

Auckland

From memory the recommended pressure is 5 or 5.5 Bar for both front and rear tyres which converts to 80 PSI At the first AT Rally I think a pressure of 75 PSI was suggested to give a better ride. I have found your standard service station air pumps struggle to cope with these high pressures so I ask my local tyre shop to check them . Purchasing a good tyre gauge from Repco is also a good investment

 

Sandy Dougherty

06:43 AM   04-Nov-15

Cambridge

Thank you to the Sutherlands, I better get one, thanks for the tip. I have been looking at forums and this 75 seems really high. We have never go there yet!

Missed you at the Levin rally!

The Sutherlands

06:31 PM   04-Nov-15

Auckland

Yes-distance and that dreaded thing called work got in the way. 

 

 

 

Sandy Dougherty

06:39 AM   05-Nov-15

Cambridge

hopefully next time!!

Bernie

01:41 PM   19-Nov-15

Kawerau

     We have just put Nitrogen in the tyres on our Commanche and it has made a huge difference in the ride-especially noticeable when going around a roundabout . The vehicle stays flat with no obvious roll and only $10.00 per wheel

Les

10:11 AM   23-Nov-15

Tuakau

Click on the link

The 5.5 Bar on the tyre is the maxium pressure

I use 70 to 72 lbs in the old language

 

http://www.michelin.co.uk/tyres/learn-share/care-guide/ten-tyre-care-tips

Traction Document ( TYRES ) Fiat Ducato x250

by Les

[ 1 ]

Les

02:44 PM   08-Aug-15

Tuakau

Click on Link to Download

To View Articile

http://autotrailusers.nz/ForumFiles/1012/Traction%20document.pdf

WINDSCREEN

Windscreen Replacement - A Trap to Avoid!

by Smarties

[ 6 ]

Smarties

11:35 AM   14-Mar-16

South Otago

We were unlucky enough to collect a massive stone chip taking our new Dakota home from the dealership.  In due course the windscreen was replaced by the local windscreen/glass agents.  However on first use after this we found the rear vision mirror was located about 1 cm too low meaning it didn't locate in the sliding cut-out notch in the blind's frame & as a result the blinds wouldn't close together.  Further investigation revealed that the standard Fiat Ducato windscreens available in NZ all have the mirror attachment in this position (they come with the mirror base pre-attached & removing them is highly likely to break the screen).  The local windscreen agents weren't told at the time by the NZ stockists but there is a specific campervan version of the Ducato windscreen which isn't stocked in NZ & has to be brought in from Italy or the UK.  So just a warning - if you need to replace your windscreen make sure you specify the campervan version rather than the standard Ducato cargo van version. 

 

 

 

 

 

 

 

 

Chris Gaelic

08:50 AM   23-Mar-16

It's not elegant, but you can easily use a rubber band to hold the blinds together. It leaves a small gap, but is otherwise ok.

Sublime

10:07 AM   15-Apr-16

Geraldine

We have just had to replace the windscreen on our 2014 Dakota and had no problems it was a standard fiat screen which Novus had in stock in ChCh, however from 2015 on it is different, so this problem will only happen with later model vehicles.

Mike & Chris

11:43 AM   29-Jun-17

North Canterbury

Hi

 

Smith & Smith Commercial technicians arrived this morning to replace my 2015 Dakota windscreen. I raised the issue discussed in this thread with their dispatcher last week but that still wasn't enough, they arrived with the wrong screen... apparently they have one in Auckland so it won't be repaired now until next week. I will report back if there is a serial number or specific description for the correct screen. The one they brought definately had the mirror mount too low.

 

Mike

Grant and Gail

09:05 AM   06-Oct-18

Christchurch

Hi. I wish I had remembered this post as we have had our windscreen replaced by Novus in Chch and now our blind doesn’t close as per Smarties.

Also find we have a whistling sound at times which we never had. They can’t find the cause and haven’t fixed the whistle.

Will have to go back again to move the mirror or replace screen again.

 

Everytime I have a job done on the Delaware I always have to take it back for a second sometimes third attempt.

 

I think the experts aren’t really experts. These motorhomes seem to be too complex for the experts even.

 

Grant

Les

09:50 AM   06-Oct-18

Tuakau

Hi,

I had my windscreen replaced a month ago.

 

The problem is in the mirror mounting, the different ( mirror ) is in the mirror stork shape to the glass on the older say 2014 models and 2017 models.

 

The older glue block the mirror attaches by sliding the mirror down on the block, say 2014 model...

....................Let the windscreen repairer know.................

The newer glue block the mirror attaches by rotating the stork say 2017 model..

 

The glue mounting block on the older ones has a bit more tolerance than the newer say 2017 models.

 

If there is a problem the mirror glue block has to be moved by heat gun to soften the glue, then realigh the block on the newer models there's not much allowance. ( say a we pray ) or take it back for realighment

 

Then the blinds will shut.

 

Les